Leidy Mantock
Fort Wayne
Summary
Dedicated professional with extensive cleaning expertise and a strong customer service focus, honed at The Cleaning Company. Proven ability to enhance facility cleanliness and safety compliance while fostering a welcoming environment. Skilled in chemical handling and waste disposal management, consistently delivering exceptional results in fast-paced settings.
Overview
25
25
years of professional experience
Work History
Janitor
The Cleaning Company
Fort Wayne, IN
01.2025 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Food and Beverage Attendant(Bar Tender)
Blue Bay Villas
Puerto Plata Dominican Republic
06.2013 - 02.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Casa Marina Hotel
Casa Marina Hotel and Resort
Puerto Plata Dominican Republic
03.2000 - 06.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Mathematics
Fuerza Area Military School
Puerto Plata Dominican Republic 06-2003
Skills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
- Window washing
- Chemical handling
- Facilities maintenance
- Waste disposal management
- Skilled housekeeper
- Work orders
- Safety compliance
- Industrial cleaning methods
- Cleaning supply management
- Vacuum operation
Languages
Spanish
English
Professional Working
Timeline
Janitor
The Cleaning Company
01.2025 - Current
Food and Beverage Attendant(Bar Tender)
Blue Bay Villas
06.2013 - 02.2024
Casa Marina Hotel
Casa Marina Hotel and Resort
03.2000 - 06.2001
Mathematics
Fuerza Area Military School