Leidy Martinez
Hazleton,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Office Coordinator
Schuetz Container Systems
05.2023 - Current
- Enhanced communication within the team through regular meetings and detailed reporting.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Increased team productivity by reorganizing office supplies and protocols.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Managed FMLA requests and ADA accommodations, maintaining compliance with federal guidelines while supporting employee wellbeing.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Coordinated and administered employee health insurance and retirement plans.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Distric Admin
Industrial Kiln & Dryer
05.2022 - 08.2022
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Managed filing system data and completed other clerical tasks
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Assisted coworkers and staff members with special tasks on daily basis
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Delivered day-to-day administrative support for district manager and staff
- Make payroll for team, using Paycom software.
Amazon - Sorting Area
Amazon
01.2019 - 01.2020
- Stacked items according to weights, sizes, types, and picking priorities
- Assisted in developing inspection and testing protocols
- Performed routine maintenance on equipment to maximize lifespan and functionality
- Troubleshot sorting systems and made necessary repairs to prevent downtime
- Followed safety protocols while handling hazardous materials
- Inspected items for damage or defects before sorting as part of quality control process
- Used hand-held scanners to sort items into specific categories
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Shipping and receiving Clerk
United States Cold Storage
01.2019 - 01.2020
- Inspected incoming and outgoing shipments to identify discrepancies with records
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Processed required paperwork to expedite handling of shipped and received goods.
Administrator
Lucky 7 Tavarez Trucking
01.2018 - 01.2019
- Pay roll & Data entry
- Maintained database systems to track and analyze operational data
- Generated reports detailing findings and recommendations
- Coordinated with human resources department to handle payroll and personnel databases
- Entered and maintained departmental records in company database
- Gathered, organized and input information into digital database
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Leveraged bookkeeping software and automated processes to reduce errors
- Managed company schedule to coordinate calendar and arrange travel
- Targeted new customers to grow geographic reach and increase revenue.
Executive sales manager
GEISA
01.2015 - 01.2017
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals
- Developed initial sales roadmaps and market strategies to promote successful product launches
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Managed accounts to retain existing relationships and grow share of business
- Managed revenue models, process flows, operations support and customer engagement strategies
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue
- Built relationships with customers and community to establish long-term business growth.
Executive sales manager Dominican
AMCO INSTRUMENTS
01.2013 - 01.2015
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Executed marketing programs and methodologies to increase customer loyalty
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Education
Associate of Science - Business Management and Technology
Luzerne Community College
05.2024
Business Administration -
UTESA University
07.2015
Skills
- Computer knowledge
- Accustomed in meeting tight deadlines
- Excellent telephone, filing and organizational skills
- Experienced in meeting planning
- Purchased supplies; and performed data entry, billing and coding
- Office receptionist
- Customer service
- 41 WPM Typing speed
- Excellent management, and communication skills Adept at planning; administration, and able to assume and delegate responsibility A highly qualified goal-oriented individual
- Multitasking and Time Management
- Data Communications
- Resource Coordination and Allocation
Additional Information
Successful background encompasses comprehensive professional experience, with responsibilities, skills, and competencies in the following areas: Experience providing office administrative and clerical support activities for multiple supervisors.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Coordinator
Schuetz Container Systems
05.2023 - Current
Distric Admin
Industrial Kiln & Dryer
05.2022 - 08.2022
Amazon - Sorting Area
Amazon
01.2019 - 01.2020
Shipping and receiving Clerk
United States Cold Storage
01.2019 - 01.2020
Administrator
Lucky 7 Tavarez Trucking
01.2018 - 01.2019
Executive sales manager
GEISA
01.2015 - 01.2017
Executive sales manager Dominican
AMCO INSTRUMENTS
01.2013 - 01.2015
Associate of Science - Business Management and Technology
Luzerne Community College
Business Administration -
UTESA University
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