Leidy Passow
Peachtree Corners,USA
Summary
People-focused professional with a strong background in finance operations and compliance (Series 7 & 66). Experienced in onboarding, training, and coaching employees, while fostering collaboration, engagement, and inclusion. Known for blending analytical expertise with a people-first approach, driving both operational accuracy and positive workplace culture.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Registered Client Service Associate
Morgan Stanley
Atlanta, GA
05.2022 - 08.2025
- Trained and mentored new associates, developing job aids and resources that accelerated onboarding and built team proficiency.
- Reviewed and verified documentation for accuracy and compliance, reinforcing adherence to regulatory and internal standards.
- Created and maintained spreadsheets, trackers, and reports to monitor team performance and support leadership decision-making.
- Coordinated with multiple departments to support lending, mortgage, and partnership services, demonstrating cross-functional collaboration.
- Proactively resolved issues and inquiries, delivering responsive solutions that improved client satisfaction and strengthened trust in the team.
- Maintained organized records of interactions and tasks, ensuring consistency, accountability, and effective follow-up.
- Executed high-volume administrative and operational tasks, ensuring accuracy, compliance, and seamless support for team workflows.
- Supported leadership with administrative functions, including scheduling, expense tracking, and recognition initiatives.
Registered Client Associate
Merrill Lynch
Atlanta, GA
02.2020 - 05.2022
- Coached colleagues on internal systems and service procedures, sharing best practices that improved accuracy and reduced processing delays.
- Guided clients and staff in adopting Merrill’s digital platforms, boosting efficiency, reducing manual errors, and enhancing overall engagement.
- Partnered with internal Bank of America teams to coordinate integrated services such as transfers, wires, and debit card support, ensuring smooth cross-department operations.
- Processed and tracked travel and expense reports for advisors, maintaining accuracy and compliance with company policies.
- Leveraged reporting tools to streamline account workflows, improving documentation accuracy and turnaround time.
- Acted as the primary contact in a high-volume environment, resolving inquiries with professionalism and consistency.
Executive Assistant
Merrill Lynch
Atlanta, GA
03.2019 - 02.2020
- Provided support to executives within the Southeast Division by assisting with confidential report deadlines, presentations, scheduling, and travel.
- Processed travel and expense reports for Division Client Relationship Executive and Executive Financial Advisor Performance Manager in a timely and organized manner.
- Communicated daily with Market Executive Assistants to ensure reports reflected up to date information.
- Maintained the utmost professionalism and confidentiality while assisting on the coordinating of meetings including sensitive HR topics.
- Offered continuous support to Performance Managers and Client Relationship Managers in the southeast.
Service Manager
Wells Fargo
Atlanta, GA
01.2018 - 03.2019
- Directed a team of 10 bankers and tellers, providing coaching, training, and daily oversight to ensure compliance, service excellence, and operational efficiency.
- Exercised strong risk management and loss prevention controls, enforcing retail compliance policies across all branch activities.
- Served as the primary resource for policy and procedure, conducting daily huddles to communicate updates and reinforce best practices.
- Recruited, onboarded, and developed diverse team members, promoting inclusion and recognizing performance through career growth opportunities.
- Managed branch operations through scheduling, task planning, and progress meetings, balancing multiple priorities to maintain smooth execution.
- Coached team members on delivering client-focused conversations, emphasizing ethical practices, service-first engagement, and discovery of financial opportunities.
Personal Banker
Wells Fargo
Atlanta, GA
01.2017 - 01.2018
- Created and maintained strong relationships with both consumer and business clients, delivering personalized service and long-term value.
- Built rapport with customers through meaningful conversations and value-based questions, uncovering financial needs tied to life events and providing tailored solutions.
- Partnered with financial advisors, mortgage brokers, and business specialists to streamline client servicing and ensure efficient product delivery.
- Collaborated closely with the Service Manager to strengthen knowledge of branch operating standards and support risk mitigation through daily procedures and compliance controls.
Lead Teller
Wells Fargo
Atlanta, GA
01.2015 - 01.2017
- Fostered strong client relationships as the first point of contact, delivering a positive customer experience and building trust through responsive service.
- Partnered with the Service Manager to oversee daily teller line operations, including approving transactions, scheduling workflow, and maintaining compliance controls.
- Coached and mentored new tellers on service standards, operational accuracy, and client engagement strategies, resulting in improved team performance and customer satisfaction.
Skills
- Employee Onboarding, Training & Team Development
- Coaching, Mentorship & Performance Support
- Policy Implementation, Compliance & Risk Mitigation (FINRA, SEC, Banking Standards)
- Client Relationship Management & White-Glove Service
- Ultra-High-Net-Worth Client Support & Confidentiality
- Administrative Operations & Executive Support (Scheduling, Expense Reports, Travel Coordination)
- Recruiting, Hiring Support & Diversity, Equity & Inclusion Advocacy
- Process Improvement & Workflow Optimization
- Conflict Resolution, Problem Solving & Client/Employee Retention
- Documentation Accuracy, Record Management & Reporting
- Banking & Credit Services (Wires, Transfers, Debit Cards, American Express Partnership Services)
- CRM & Financial Platforms
Certification
- FINRA Series 7 - General Securities Representative License
- FINRA Series 66 - Uniform Combined State Law License
- Bernie U- Hiring Guide HR Certification
Timeline
Senior Registered Client Service Associate
Morgan Stanley
05.2022 - 08.2025
Registered Client Associate
Merrill Lynch
02.2020 - 05.2022
Executive Assistant
Merrill Lynch
03.2019 - 02.2020
Service Manager
Wells Fargo
01.2018 - 03.2019
Personal Banker
Wells Fargo
01.2017 - 01.2018
Lead Teller
Wells Fargo
01.2015 - 01.2017
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