Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leidy Santana

Davie

Summary

Trustworthy and driven professional with knack for fostering strong relationships and ensuring smooth operations in fast-paced environment. Familiar with best practices in office management and skilled in coordinating schedules and handling administrative tasks efficiently. Ready to contribute to a team by leveraging organizational skills and keen eye for detail to enhance productivity and client satisfaction.

Overview

15
15
years of professional experience

Work History

Practice Associate

Devoted Medical Group
11.2020 - Current


  • Verify educational qualifications, professional licenses, and certifications to ensure compliance with healthcare industry standards for all Registered Nurses, Nurse Practitioners and Medical Doctors.
  • Complete Collaborative Agreements between Nurse Practitioners and Physicians following state regulations.
  • Monitor expiring documentations such as license, DEA certificates, malpractice insurance policies, certifications and other credentialing documents.
  • Assist with the On Boarding process for Devoted Medical Groups hiring process.
  • Manage scheduling for a small or large team, using Google Calendar to book appointments, set reminders, and meetings.
  • Facilitated communication among team members within and across different departments using Slack.
  • Making travel arrangements for annual Physician / Nurse Practitioner meetings as well as team building events.


Data/Community Outreach Coordinator

Shore Medical Center
01.2020 - 07.2020
  • Connected individuals with available and relevant resources pertaining to Cancer Screening for Breast, Ovarian and Colon Cancers.
  • Represented the CEED program at special events within our communities. Giving professional presentations and highlighting option, benefits and assistance of our program to the community.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Improved program effectiveness by conducting thorough needs assessments and integrating feedback from participants.
  • Advocated for underrepresented populations within the community, ensuring all were aware of the help provided regardless of financial means
  • Partnered with local organizations to expand access to social and community services.

Patient Financial Services Representative

Memorial Healthcare
01.2010 - 03.2019
  • Scheduled and coordinated radiology exams for patients, including X-rays, MRIs, and CT scans, ensuring accurate booking of procedures and times.
  • Verified insurance information and obtained pre-authorization for imaging exams when necessary.
  • Improved patient satisfaction by providing timely and accurate financial information, also included collecting co-pays .
  • Managed daily office operations, including answering phones, scheduling appointments within the Breast Cancer Center, and directing inquiries to appropriate departments.
  • Supported team by coordinating meetings, faxing and retrieving medical records and ensuring supplies were stocked.

Education

Bachelor of Arts - Communications

Florida International University
Miami, FL
06-2017

Skills

  • Slack
  • Jira Software to track and resolve issues
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • HIPAA compliance
  • Decision-making
  • Self-starter: Initiating projects, identifying opportunities for improvement, working independently
  • Prioritizing tasks and managing deadlines efficiently
  • Google Workspace: Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Calendar, Google Meet, Google Forms, Google Chat,

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Practice Associate

Devoted Medical Group
11.2020 - Current

Data/Community Outreach Coordinator

Shore Medical Center
01.2020 - 07.2020

Patient Financial Services Representative

Memorial Healthcare
01.2010 - 03.2019

Bachelor of Arts - Communications

Florida International University

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Leidy Santana