Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leidy Uribe

Midvale

Summary

Dynamic Customer Relationship Representative with a proven track record at Jordan Credit Union, enhancing customer satisfaction and increasing cross-selling success. Bilingual in Spanish and English, adept at problem-solving and multitasking in high-pressure environments. Committed to ongoing training and quality control, ensuring exceptional service and safety standards.

Overview

7
7
years of professional experience

Work History

Customer Relationship Representative

Jordan Credit Union
10.2024 - Current
  • Increased cross-selling success rates by identifying potential sales opportunities during routine conversations with clients about their account status or recent transactions.
  • Enhanced costumer experience by satisfying their needs.
  • Participated in ongoing training programs to stay current with industry trends and best practices in member's services.
  • Managed transactions in a fast and careful manner.

Equipment Specialist

Becton Dickinson
04.2024 - 07.2024
  • Kept workplace safety by inspections and regulatory procedures
  • Kept great quality control in IVS.
  • Resolved technical and mechanical issues.

Lead Busser

Hoof & Vine
12.2018 - 04.2024
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers concerns swiftly to maintain the flow of service within the establishment.

Education

High School Diploma -

Valley High School
Sandy, UT

Skills

  • Problem-solving
  • Time management
  • Multitasking
  • Typing school
  • Calm under pressure
  • Money handling
  • Phone etiquette
  • Follow goals
  • Bilingual (Spanish & English)

Timeline

Customer Relationship Representative

Jordan Credit Union
10.2024 - Current

Equipment Specialist

Becton Dickinson
04.2024 - 07.2024

Lead Busser

Hoof & Vine
12.2018 - 04.2024

High School Diploma -

Valley High School