Leidy Uribe
Midvale
Summary
Dynamic Customer Relationship Representative with a proven track record at Jordan Credit Union, enhancing customer satisfaction and increasing cross-selling success. Bilingual in Spanish and English, adept at problem-solving and multitasking in high-pressure environments. Committed to ongoing training and quality control, ensuring exceptional service and safety standards.
Overview
7
7
years of professional experience
Work History
Customer Relationship Representative
Jordan Credit Union
10.2024 - Current
- Increased cross-selling success rates by identifying potential sales opportunities during routine conversations with clients about their account status or recent transactions.
- Enhanced costumer experience by satisfying their needs.
- Participated in ongoing training programs to stay current with industry trends and best practices in member's services.
- Managed transactions in a fast and careful manner.
Equipment Specialist
Becton Dickinson
04.2024 - 07.2024
- Kept workplace safety by inspections and regulatory procedures
- Kept great quality control in IVS.
- Resolved technical and mechanical issues.
Lead Busser
Hoof & Vine
12.2018 - 04.2024
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers concerns swiftly to maintain the flow of service within the establishment.
Education
High School Diploma -
Valley High School
Sandy, UTSkills
- Problem-solving
- Time management
- Multitasking
- Typing school
- Calm under pressure
- Money handling
- Phone etiquette
- Follow goals
- Bilingual (Spanish & English)
Timeline
Customer Relationship Representative
Jordan Credit Union
10.2024 - Current
Equipment Specialist
Becton Dickinson
04.2024 - 07.2024
Lead Busser
Hoof & Vine
12.2018 - 04.2024
High School Diploma -
Valley High School
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