Leidy Lorena Lopez
Passaic,NJ
Summary
I would like to apply for this position with the aim of transitioning from working for an agency to becoming a direct employee of the company. I am seeking a role that offers stability and permanence, where I can demonstrate my skills and capabilities. I am committed to providing exceptional customer service and handling multiple tasks responsibly and efficiently. I am confident that my experience as a waitress and my attention to detail will be valuable in contributing to the ongoing success of your company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
World Class Hospitality Staffing Inc
11.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Noches De Colombia
01.2019 - 03.2021
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
GED -
Paterson Adult High School
Paterson, NJ05.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Food safety understanding
- Supply Restocking
- Allergy awareness
- Food station setup
- Wine service
- Warm and Friendly
- Adaptable and Flexible
- Cool Under Pressure
- Conflict and Complaint Resolution
- Staff Training
- Ability to Lift 30 Pounds
- Customer Service
- Flexible Schedule
- POS System Operation
- Quality Control
- Basic functions in Microsoft Excel
- some knowledge of Publisher
Certification
- Certified qualified mixologist, famous bartending school - december 2018
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
World Class Hospitality Staffing Inc
11.2021 - Current
Server
Noches De Colombia
01.2019 - 03.2021
GED -
Paterson Adult High School
- Certified qualified mixologist, famous bartending school - december 2018
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