Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leidynicol Perez Valencia

Fort Lauderdale,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Xl comfort florida
Sunrise, FL
01.2023 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.

Direct Care Staff Member

Choosen Devine
Sunrise , FL
09.2023 - 08.2024
  • Supervised activities of daily living for clients.
  • Promoted a positive environment that respects the dignity of residents and clients.
  • Entertained or read aloud to patients to improve mental health and alertness.
  • Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Performed housekeeping tasks, such as changing linens and cleaning rooms.
  • Encouraged socialization among clients through recreational activities.
  • Maintained clean and well-organized environment for client happiness and safety.

Education

High School Diploma -

Christi/Stepss Academy
Sunrise, FL
05-2024

Skills

  • Information Security
  • Appointment Scheduling
  • Payment Processing
  • Customer Education
  • Problem-solving abilities
  • Calendaring
  • Customer Relationship Management (CRM)
  • Administrative Support
  • Customer Service
  • Call Management

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Direct Care Staff Member

Choosen Devine
09.2023 - 08.2024

Customer Service Representative

Xl comfort florida
01.2023 - Current

High School Diploma -

Christi/Stepss Academy
Leidynicol Perez Valencia