Leif Chapman
Palm Coast,FL
Summary
Detail-oriented Systems Analyst with 2 years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion.
Overview
8
8
years of professional experience
Work History
Systems Analyst
Flagler County Clerk Of The Court And Comptroller
12.2021 - Current
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Implemented strategic IT initiatives, contributing to overall company growth and success.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Designed user-friendly interfaces for various software applications, increasing ease of use and functionality.
Shift Leader
Swillerbees Craft Donuts & Coffee
11.2019 - 12.2021
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Manager
Starbucks
07.2016 - 10.2019
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Assistant Manager
A1 Surf & Skate
07.2016 - 08.2018
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Skills
- End-user support
- System Upgrades
- Diagnostic Tools
- Data Modeling
- Application support
- Equipment Configuration
- Performance Tuning
Timeline
Systems Analyst
Flagler County Clerk Of The Court And Comptroller
12.2021 - Current
Shift Leader
Swillerbees Craft Donuts & Coffee
11.2019 - 12.2021
Shift Manager
Starbucks
07.2016 - 10.2019
Assistant Manager
A1 Surf & Skate
07.2016 - 08.2018
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