Leif Ericksen
Edmond,Oklahoma
Summary
Enterprise Technology with 25+ years of leadership experience driving global IT service delivery, cybersecurity governance, large-scale infrastructure operations, and enterprise observability strategy. Proven record of leading high-availability platforms processing billions of transactions, modernizing SaaS ecosystems, and aligning IT operations with business strategy. Trusted advisor to senior leadership on operational resilience, risk mitigation, vendor governance, and enterprise performance optimization.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Service Delivery & Integration Leader
Zurich Services
Oklahoma City, OK
01.2021 - Current
- Provide oversight of global Dynatrace SaaS observability platform supporting international business units.
- Directed enterprise migration from DXC-managed monitoring environment to modern SaaS architecture, enhancing scalability, transparency, and governance.
- Own vendor governance model for DXC and Dynatrace, ensuring contractual performance, SLA adherence, and financial accountability.
- Advise senior leadership on operational risk, platform resilience, and monitoring maturity strategy.
- Facilitated the transition to Dynatrace Platform Subscription (DPS) licensing model across global enterprise.
Enterprise Command Center & Technical Resolution Leader
Zurich Services
Oklahoma City, OK
01.2019 - 01.2021
- Played key leadership role in enterprise command center operations overseeing global incident response.
- Served as senior escalation authority for major incidents and RCA reviews.
- Developed dashboards and performance reporting for Global Head of IT.
- Strengthened audit and governance frameworks supporting enterprise-wide IT controls.
Security Liaison
Farmers Insurance
Schaumburg, IL
01.2014 - 01.2017
- North American lead representing Group Information Security (GIS) in enterprise incident governance.
- Provided security oversight for operational readiness, system availability, and compliance controls.
- Coordinated cross-regional security initiatives across LATAM, APAC, and EMEA business units.
SOC Team Lead
Dell SecureWorks
Lisle, IL
01.2012 - 01.2014
- Led 8-member Security Operations Center infrastructure team supporting enterprise incident response.
- Directed performance management, escalation governance, and operational process optimization.
- Implemented workflow enhancements improving ticket routing and response efficiency.
Systems Manager / Senior Linux Infrastructure Leader
AT&T
Hoffman Estates, IL
01.1999 - 01.2012
- Executive technical leader overseeing 128 internet-facing enterprise email servers supporting major ISP domains.
- Infrastructure processed over 24.2 billion connections in a single month, blocking 21.5+ billion malicious/spam connections and delivering 5.4+ billion legitimate messages.
- Managed environments transferring 1–11GB of data per hour per server, averaging 1.5 million messages per server daily.
- Directed capacity planning, security governance, disaster recovery strategy, and performance engineering for mission-critical enterprise messaging systems.
- Served as primary security liaison within Corporate IT Operations.
Education
Bachelor of Science - Computer Science
DePaul University
Skills
- IT Strategy & Operational Excellence
- Global Service Delivery & ITIL Governance
- Enterprise Observability & Monitoring Transformation
- Cybersecurity & Risk Oversight (CISSP)
- Vendor & Contract Governance (DXC, Dynatrace)
- Multi-Cloud & SaaS Modernization
- Large-Scale Infrastructure Leadership
- Incident Command & Crisis Management
- SLA/KPI Governance & Reporting
- Cross-Functional & Global Team Leadership
Certification
- CISSP
- ITIL v3 Foundation
- FEMA/NIMS
- CERT
- Zurich Lean Green Belt
Timeline
Senior Service Delivery & Integration Leader
Zurich Services
01.2021 - Current
Enterprise Command Center & Technical Resolution Leader
Zurich Services
01.2019 - 01.2021
Security Liaison
Farmers Insurance
01.2014 - 01.2017
SOC Team Lead
Dell SecureWorks
01.2012 - 01.2014
Systems Manager / Senior Linux Infrastructure Leader
AT&T
01.1999 - 01.2012
Bachelor of Science - Computer Science
DePaul University