Leif Morgan
Diamond,IL
Summary
Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Pizza Hut
Lockport, IL
05.2010 - 06.2024
- Scheduled staff shifts and monitored labor costs.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Provided direction, guidance and motivation to team members.
- Established cash control systems for register transactions.
- Created weekly work schedules according to staffing needs.
- Resolved customer complaints in a professional manner.
- Maintained accurate inventories of food, supplies and equipment.
- Recruited, trained and supervised staff members.
- Ensured compliance with health, safety and sanitation standards.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Warehouse Worker
Dunkin Donuts & Baskin Robbins Warehouse
Tinley Park, IL
01.2015 - 01.2017
- Followed established guidelines for picking orders accurately.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Secured items in truck by strapping over protective padding.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Warehouse Picker
Trader Joes Warehouse
Minooka, IL
01.2014 - 09.2014
- Ensured that all safety procedures were followed while operating machinery.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Pulled merchandise to fulfill orders to specification.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Operated forklift and pallet jack to transport heavy loads.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Education
High School Diploma -
Joliet Central High School
IL05-2010
Skills
- Talent Development
- Health Code Compliance
- Business Management
- Customer Engagement
- Purchasing
- Operations Management
- Forklift Operation
- Deadline Adherence
- Punctual and Dependable
- Material Handling
- Loading and unloading
Certification
- ServSafe Certified
- Forklift and EPJ Certified
References
References available upon request.
Timeline
Warehouse Worker
Dunkin Donuts & Baskin Robbins Warehouse
01.2015 - 01.2017
Warehouse Picker
Trader Joes Warehouse
01.2014 - 09.2014
Restaurant General Manager
Pizza Hut
05.2010 - 06.2024
High School Diploma -
Joliet Central High School