Leif Nilsson
Coral Springs,FL
Summary
Dynamic IT Support Specialist Intern looking to expand my knowledge within the IT field with a proven track record at Coral Springs City Hall, excelling in desktop support and effective communication. Demonstrated expertise in technical troubleshooting and customer service, enhancing operational efficiency and user satisfaction. Skilled in software installation and remote support, with a background in security from military service.
Overview
6
6
years of professional experience
Work History
IT Support Specialist Intern
Coral Springs City Hall
06.2024 - Current
- Guided users with troubleshooting remotely and in-person using diagnostic tools and critical thinking.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite and remote technical support for employees.
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
- Identified and resolved issues using software and hardware.
- Guided calls using excellent communication skills and decisive approach.
- Participated in training and workshops to enhance skills and acquire resourceful tools.
Infantryman
United States Army
07.2018 - 06.2021
• Deployed to Europe on OPERATION ATLANTIC RESOLVE
• Provided security and safeguard at a variety of outposts with
sensitive and special items
• Trained and performed with foreign country armies to improve long-term problems and security
• Partake in multiple field operations
• Performed base perimeter security
• Performed as a member of a fire team in drills as a SAW gunner
Education
Bachelor of Arts - Computer Science
Florida Atlantic University
Boca Raton, FL05.2025
Associate of Arts -
Palm Beach State College
Boca Raton, FL05.2023
Skills
- Desktop support
- Software Installation
- Customer Service
- Effective communication
- Mobile Device Management
- Remote support capabilities
- Application support
- Technical troubleshooting
- Backup and recovery
- VPN Configuration
- Network configuration
Volunteering
Working as a part-time intern, I pushed myself to volunteer at the Information Technology Department of Coral Springs on days off to continue and receive the most out of my internship.
Timeline
IT Support Specialist Intern
Coral Springs City Hall
06.2024 - Current
Infantryman
United States Army
07.2018 - 06.2021
Bachelor of Arts - Computer Science
Florida Atlantic University
Associate of Arts -
Palm Beach State College
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