Leigh-Ann Glauber
Longmont,CO
Summary
Seasoned Office Manager and Administrative Assistant offering leadership experience in administrative and customer service positions. Top-notch management abilities in financial, personnel and clerical areas. Versatile communication skills and personable demeanor demonstrated across 11 years in patient-focused roles. Knowledge of medical terminology and billing procedures. Experienced in payroll, bookkeeping, records management and data entry.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Colorado Department Of Transportation
11.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Handled onboarding background checks and drug screenings.
- Oversaw drug screenings and personnel reviews.
Lab Technician & Medical Office Assistant
Boundless Medical
12.2021 - 08.2022
- Tracked collected specimens by initialing, dating and noting times of collection.
- Disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Oversaw items in inventory and reordered before supplies diminished.
- Interpreted Covid-19 Antigen and PCR test results and issued result letters to clients
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Liaised with fellow team members to properly triage and move samples through testing.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Residential Painter
Calico Painting
05.2021 - 12.2021
- Painted surfaces using brushes, spray guns and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Experience painting interior and exterior of residential homes.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Experience climbing and moving 32 foot ladders.
Office Manager
Lifemark Physiotherapy
08.2011 - 05.2021
- Maintained computer and physical filing systems.
- Oversaw office inventory by ordering office and medical supplies and stocking and shipment receiving.
- Evaluated employee records and productivity to complete employee evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Assisted business manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Entered procedure codes and diagnosis codes into medical billing software.
- Scheduled patient appointments in respective physiotherapist's calendars and followed up with reminder phone calls.
Skills
- Specimen Processing
- Work Planning and Prioritization
- Verbal and Written Communication
- File and Recordkeeping
- Customer Service
- Quality Assurance
- Attention to Detail
- Time Management
- Office Management
- Payroll Administration
- Medical Billing and Collections
- Teamwork and Collaboration
Timeline
Administrative Assistant
Colorado Department Of Transportation
11.2023 - Current
Lab Technician & Medical Office Assistant
Boundless Medical
12.2021 - 08.2022
Residential Painter
Calico Painting
05.2021 - 12.2021
Office Manager
Lifemark Physiotherapy
08.2011 - 05.2021
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