Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Leigh-Ann Hayden

Leigh-Ann Hayden

Hoover

Summary

Banking professional with extensive experience in compliance training program management, one-time close construction lending processing, mortgage lending, and retail banking. Collaborated with subject matter experts to create and maintain compliance training materials, ensuring alignment with annual risk requirements. Demonstrated ability to analyze risk assessment results to enhance training effectiveness and compliance adherence. Proven track record in facilitating communication regarding compliance document changes, contributing to a streamlined governance process.

Overview

19
19
years of professional experience

Work History

Learning & Development Consultant

PNC Bank
Birmingham
09.2021 - Current
  • Implemented a training schedule that was uniform for all Lines of Business to ensure the most recent version of training was assigned
  • Using the annual risk requirements create annual compliance work plans and set up a training schedule
  • Work with the Subject Matter Experts within Compliance to create needed compliance training either in house or using a third-party vendor and maintenance existing training.
  • Work with the Line of Business to determine who within their organization needs to be assigned the training on their Work Plan based on guidance provided by Compliance
  • Manages ad hoc training with course development

Compliance Officer III

BBVA
Birmingham
05.2019 - 09.2021
  • Team Leader overseeing the management of the US Compliance Training Program.
  • Facilitates the development of the Compliance Training Program for BBVA USA by analyzing the most current risk assessment results.
  • Works with the Compliance Advisory and Discipline to determine the regulations to be trained.
  • Collaborate with First Line of Defense to review, formulate, and administer annual compliance training.
  • Manages ad hoc training with course development, assignments and Campus BBVA administration.
  • Oversees the development plans for US Compliance and the external training for Compliance USA, including the reporting to Global Compliance.
  • Facilitates the communication associated with changes to BBVA USA Compliance Documents as outlined in the Compliance Governance Protocol (CGP).

Compliance Officer I

BBVA
Birmingham
10.2018 - 05.2019
  • Collaborate with First Line of Defense to review, formulate, and administer annual compliance training.
  • Report training status and past due to each Line of Business.
  • Ensures work covers all procedures and supporting documentation is complete.
  • Develops and maintains compliance training program policy and procedures for the US Compliance Training Program.
  • Work with Compliance Testing to ensure the compliance training controls are effective.
  • Facilitate project meetings, work sessions and issues resolution for multiple projects.
  • Performs special projects or other duties as assigned.

Business Process Analyst II

BBVA Compass
Birmingham
06.2016 - 10.2018
  • Collaborate with Talent & Culture to review, formulate, and implement a new way of administering the annual compliance training.
  • Develop reports required for Global Compliance.
  • Facilitate project meetings, work sessions and issues resolution for multiple projects.
  • Performs other duties as assigned.

Construction Lending Processor III

BBVA Compass
Homewood
04.2013 - 05.2016
  • Effectively and efficiently provides best in class service to both the prospective borrower and their sales team partners by delivering consistent and timely feedback throughout the lending process, anticipating borrower needs and vigilantly maintaining service level agreements.
  • Effectively and efficiently monitors a pipeline of at least 40 loans.
  • Obtains necessary customer documentation to support data provided in the applications.
  • Reviews customer submitted documentation to ensure the documentation meets the program guidelines.
  • Validates credit reports, orders appraisals, surveys, and title insurance, and requests payoffs from other mortgage companies; updates loan files, the mortgage software platform, and tracking system as information is received; prepares final loan package for approval.
  • Completes file maintenance on all mortgage loans as instructed.
  • Performs other duties as assigned.
  • Processes loan to conform to product guidelines. Gathers all requirements and prepares loan for underwriting approval.
  • When final underwriting approval is obtained, prepares closing instructions and coordinates closing dates with closing agent and customer.

Real Estate Secured Lending Specialist

BBVA Compass
Homewood
11.2011 - 04.2013
  • Provides pre-application submission telephone coaching to mortgage originating sales staff regarding proper Mortgage and Home Equity loan origination and cross-sell efforts.
  • Identify recurring problems / issues / challenges and make recommendations to management to improve overall Mortgage and HE application quality.
  • Enable Branch Channel originators to use MBOT efficiently and effectively through real-time responses to their inquiries.
  • Track and analyze the service process by origination channel in an effort to discover opportunities for improvement.
  • Fulfill all Pre-Qualification requests for Branch Channel originators.

Triage Processor III

BBVA Compass
Homewood
02.2011 - 11.2011
  • Responsible for new gathering the necessary documents needed on MBOT applications to ensure a complete file for processing.
  • Locked rates and restructured loans as needed.
  • Worked with the branches to submit the necessary documents and disclosures needed in compliance with Regulation B.
  • Responsible for clearing MBOT’s Gray Files on a daily basis.

Financial Sales Advisor

BBVA Compass
Eufaula
04.2006 - 01.2011
  • Responsible for new account openings, cross-selling of bank products, selling life insurance and fixed annuities and lending.
  • Responsible for answering questions, resolving problems and providing assistance with the customers' accounts.
  • Promotes the growth and prosperity of the bank by finding business prospects and acquiring new clients as well as retaining current customers by providing excellent service and cross-selling additional services and products.
  • Responsible for proper documentation and paperwork to be in compliance with bank policies and procedures.
  • Maintains and grows customer relationship with calls to preferred clients and campaign customers to help identify and advise their needs.

Education

Paralegal Certificate Program -

Troy University, Troy, Alabama

Bachelor of Arts - Criminal Justice

University of Alabama, Tuscaloosa, Alabama

Skills

  • First and Second Line of Defense Collaboration
  • Google G Suite
  • Articulate
  • Excel
  • Publisher
  • PowerPoint
  • Agile
  • SCRUM
  • Kanban
  • Atlassian JIRA
  • Excellent oral and written communication
  • Compliance training
  • Team collaboration
  • Analytical thinking
  • Learning management systems
  • Training planning
  • Learning assessment
  • E-learning design
  • Course development
  • Training needs analysis
  • Reporting and documentation

Accomplishments

  • Inspirational Volunteer Award, 01/01/18
  • Multiple winner of the quarterly Aspire Plus recognition program
  • Annual Bright Moment winner
  • Highest Quality Assurance percentage for Construction Lending RESL Best in Class, 01/01/15
  • Top Processor for Construction Lending RESL Ops Employee of the month, 01/01/15
  • Three-time member of the Gold Club

Timeline

Learning & Development Consultant - PNC Bank
09.2021 - Current
Compliance Officer III - BBVA
05.2019 - 09.2021
Compliance Officer I - BBVA
10.2018 - 05.2019
Business Process Analyst II - BBVA Compass
06.2016 - 10.2018
Construction Lending Processor III - BBVA Compass
04.2013 - 05.2016
Real Estate Secured Lending Specialist - BBVA Compass
11.2011 - 04.2013
Triage Processor III - BBVA Compass
02.2011 - 11.2011
Financial Sales Advisor - BBVA Compass
04.2006 - 01.2011
Troy University - Paralegal Certificate Program,
University of Alabama - Bachelor of Arts, Criminal Justice

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