Leigh-Ann Larsen
Melbourne
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team and as an individual to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Digital Marketing Specialist
Larsen Motorsports
Melbourne
08.2025 - Current
- Developed engaging content for social media platforms to enhance brand visibility.
- Assisted in executing digital marketing campaigns to promote racing events and products.
- Managed email marketing campaigns to effectively communicate with customers and fans.
- Updated website content regularly to ensure accuracy and relevancy of information.
- Created content for websites, blogs, social media platforms, and online advertising.
Auto Claim Specialist II
State Farm Insurance Inc
Winter Haven
06.2020 - 08.2025
- Evaluated auto insurance claims to determine coverage and liability.
- Communicated with clients to gather information for claim processing.
- Reviewed repair estimates to ensure compliance with company policies.
- Coordinated with vendors for vehicle inspections and assessments.
- Collaborated with team members to improve claims handling procedures.
- Assisted clients in understanding policy details and claims process.
- Resolved client inquiries regarding claim status and next steps.
- Advised customers on the progress of their claim status throughout the duration of the claim process.
- Identified fraudulent activity related to auto insurance claims through review of data points such as mileage discrepancies or suspicious repair work.
- Assessed damage estimates by reviewing repair bills from body shops or mechanics.
- Analyzed accident reports to determine liability and damages in accordance with applicable laws.
- Coordinated with third party vendors such as appraisers or adjusters to resolve complex issues within a timely manner.
- Negotiated settlements with claimants, attorneys and other parties involved in the claim process.
- Presented claims to insurance companies.
- Reviews and adjusts claims by claim processing guidelines.
- Reviewed and interpreted police reports and witness statements to establish facts of claims.
- Determined salvage value for total-loss vehicles.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
Customer Service Representative
Polk County Tax Collector
Davenport
10.2016 - 06.2020
- Resolved customer complaints through effective communication and problem-solving.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with tax inquiries and payment processing.
- Processed tax payments from residents and businesses efficiently.
- Administered driving test/written verbal test.
- Hazmat Fingerprinting
- Title Transfers
- Towing and Storage transfers
- Dealership transfers
Education
Haines City High School
Haines City, FLSome College (No Degree) -
Polk State College
Winter Haven, FLSkills
- Social media marketing
- Content creation
- Email marketing
- Search engine optimization
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- Reliability
- Team collaboration
- Teamwork skills
- Effective communication
- Conflict resolution
- Self motivation
- Problem-solving abilities
Timeline
Digital Marketing Specialist
Larsen Motorsports
08.2025 - Current
Auto Claim Specialist II
State Farm Insurance Inc
06.2020 - 08.2025
Customer Service Representative
Polk County Tax Collector
10.2016 - 06.2020
Haines City High School
Some College (No Degree) -
Polk State College