Leigh Anne Patterson
Long Beach,CA
Summary
Experienced professional seeking a dynamic role to utilize my skills in energizing and motivating teams. Excited to join a growth-oriented company that values support and fosters a collaborative environment for collective success.
Overview
31
31
years of professional experience
Work History
Showroom/Concierge Purchasing Manager
Bassman Blaine
10.2021 - 08.2024
- Oversaw the day-to-day operation of the showroom and concierge service, while efficiently managing all purchasing activities.
- Ensured the effective presentation of products in an attractive showroom setting
- Managed custom requests from high-profile clientele including VIPs, set decorators, and family members
- Fostered strong and enduring client partnerships to maximize repeat business.
- Offered valuable assistance to customers by providing personalized recommendations for product selection
- Managed customer feedback and concerns with a focus on prompt resolution
- Managed suppliers and supervised end-to-end purchasing, ensuring smooth order placement, delivery, and installation
- Worked closely with the marketing department to create impactful advertising and marketing materials.
Store Manager
Bassett Furniture
03.2020 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store through shut-down and re-start in Summer 2020
- Supervise staff of commissioned salespeople and support staff including recruitment, hiring, training and maximizing sales performance
- Introduced team to Salesforce and virtual makeover/appointment possibilities
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Achieved a significant 25% sales growth compared to the previous year.
Showroom Manager/Sales
Quatrine Home
02.2019 - 03.2020
- Successfully led and supervised a team of three retail staff members for a luxury furniture brand.
- Led end-to-end management of retail operation encompassing business development initiatives, exceptional customer service delivery, efficient facility management, and strategic employee recruitment and development.
- Collaborated with local factory to consistently exceed customer expectations
- Designed and executed promotional events for the community.
Store Manager
ModShop
07.2018 - 02.2019
- Managed boutique for national custom furniture retailer
- Developed and implemented sales strategy and organized marketing efforts to increase sales and community awareness.
Store Manager
Bassett Furniture
02.2013 - 07.2018
- Managed store operations for national furniture manufacturer and retailer at highest volume location in Western United States.
- Managed a team of salespeople and support staff, responsible for recruiting, hiring, training, and driving sales performance outcomes.
- Generated substantial store sales growth by consistently surpassing the <$5 million target with annual revenues exceeding $7,000,000
- Attained a prominent status, ranking as the second highest performing location in the company.
Assistant Manager/Sales, Training and Development
Crate and Barrel
03.2004 - 07.2012
- Managed a team of 21 full-time sales associates
- Managed office associates and supervised customer service teams.
- Created and led weekly sales meetings.
- Developed and managed a comprehensive quarterly training schedule
- Created and implemented training initiatives focused on product knowledge, effective communication, and sales strategies. Facilitated cross-training opportunities to optimize performance of current sales team members.
- Oversaw the management of the store’s social media accounts, including Twitter and TalkBin.
- Managed complex inventory, scheduling, and customer service issues.
Internal Communications Coordinator
Lyondell Chemical (now Lyondell/Basell)
02.2003 - 03.2004
- Oversaw the planning and implementation of Internal Communications activities for one of the largest companies in the plastics, chemicals, and refining sector
- Performed copywriting and design for company initiatives, intranet, and monthly employee e-newsletter.
- Developed innovative campaigns and produced a radio program on a quarterly basis to enhance internal promotions
- Designed effective volunteer recruitment content for distribution on multiple platforms.
Manager, Marketing and Promotions
Metropolitan Transit Authority of Harris County
09.1999 - 03.2003
- Launched and ran an internal advertising agency for the municipal transit authority serving Houston, TX
- Provided strategic planning and creative direction for advertising and promotional activities including creative development, traffic, production and market research
- Wrote and produced radio and television commercials, print advertisements, brochures, training manuals and multi-media presentations in four languages (English, Spanish, Chinese and Vietnamese)
- By successfully bringing advertising production “in-house” the county realized savings of $300,000 annually.
Advertising and Promotions, Supervisor
Dallas Area Rapid Transit
05.1998 - 08.1999
- Responsible for all internal and external communications, event planning and promotions for municipal public transit agency serving the 9th largest population in the country
- Supervised staff of six Account Executives and Account Coordinators
- Managed annual advertising and promotional budgets, exceeding $2 million
- Negotiated community and media partnerships and contracts
- Created and implemented promotional activities, marketing programs, and advertising campaigns resulting in a 25% increase in public awareness and increased ridership of 22.5%.
Account Executive, Advertising and Promotions
Dallas Area Rapid Transit
01.1994 - 01.1998
- Responsibilities included speechwriting, production of creative, sub-contractor and vendor management, planning and execution of large-scale public events such as groundbreakings, grand openings and receptions
- Managed the public promotional launch of $800 million light rail system including 39 unique events, 1700 volunteer shifts, $1.2 million corporate sponsorships, and public attendance exceeding 750,000
- Increased community events from 50 to over 150 events annually.
Education
Bachelor of Science - Advertising/Public Relations
Texas Wesleyan College
05.1989
Skills
- 20 years progressively responsible experience in Retail Management
- 15 years in marketing, advertising, public relations, copy writing & special events
- Proficient in STORIS, Salesforce, Microsoft Office and Google Productivity programs
- Customer Service
- Highly Adaptable
- Event Planning
- Staff Training and Development
- Team Leadership
- Furious multi-tasker Persuasive communicator, storyteller, presenter and public speaker
- Nice smile; smiling is my favorite
References
Available Upon Request
Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Accomplishments
- Recognized by customers and owners for expedient and effective service.
- Successfully increased guest satisfaction through personalized recommendations, tailored experiences, and prompt resolution of issues, leading to repeat business and positive reviews.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Awarded "Employee of the Month" for delivering outstanding support.
Timeline
Showroom/Concierge Purchasing Manager
Bassman Blaine
10.2021 - 08.2024
Store Manager
Bassett Furniture
03.2020 - 10.2021
Showroom Manager/Sales
Quatrine Home
02.2019 - 03.2020
Store Manager
ModShop
07.2018 - 02.2019
Store Manager
Bassett Furniture
02.2013 - 07.2018
Assistant Manager/Sales, Training and Development
Crate and Barrel
03.2004 - 07.2012
Internal Communications Coordinator
Lyondell Chemical (now Lyondell/Basell)
02.2003 - 03.2004
Manager, Marketing and Promotions
Metropolitan Transit Authority of Harris County
09.1999 - 03.2003
Advertising and Promotions, Supervisor
Dallas Area Rapid Transit
05.1998 - 08.1999
Account Executive, Advertising and Promotions
Dallas Area Rapid Transit
01.1994 - 01.1998
Bachelor of Science - Advertising/Public Relations
Texas Wesleyan College
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