Leigh Ayers

• Provided customers with Certificates of Conformance and Certificates of Authenticity.
• Maintain a database for raw material issues and rejections while also filing material claims with the manufacturer.
• Administer non-conformance and rejection reports and coordinate corrective actions with appropriate production operational departments.
• Investigate, analyze data and initiate reports, evaluate root cause and corrective actions, follow-up with managers and supervisors to complete reports and maintain database information.
• Follow-up on Root Cause and corrective actions with Production and Support Groups.
• Maintain daily Internal Rejection/Hold report and job Shortage Report.
• Make revisions to documents and maintain document control systems according to procedures and direction from Quality Manager.
• Perform in-process audits and internal audits to verify standard operating procedures are being followed.
• Follow up with employees on job quantity and quality and making shipping schedules.
• Verify quality testing equipment is maintained and readings are accurate and complete.

Supervise a department running two shifts with a staff of fifteen employees. Produce flexographic printing plates, rotary screens and offset plates for print production.

• Oversaw daily operations, ensuring alignment with company policies and procedures.
• Developed training programs to enhance team performance and operational efficiency.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Established clear performance expectations for staff members which led to increased accountability.
• Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Managed documentation projects from concept to completion, meeting all deadlines.

• Developed and wrote company wide Standard Operating Procedures and well as single point lessons.
• Developed training modules based on (TWI) Training Within Industry outcomes.
• Observed in-progress operations to identify important steps for technical instructions.
• Edited and proofread technical documents for accuracy and consistency.
• Developed online tutorials and web-based training.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked well in a team setting, providing support and guidance.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Managed version control and timely updates of documents through effective project tracking and organization skills.
• Developed daily, weekly, monthly and yearly preventative maintenance program for all press groups.

Implement a successful flexography printing program which served as a model for the US and Canada.

• Maintained high expectations for all students that ensure they will successfully acquire the knowledge, skills and values necessary for success.
• Educated high school students in a safe and orderly environment conducive to learning.
• Wrote the entire curriculum for level I and level II Flexography courses.
• Integrated technology into lessons to improve student engagement and learning outcomes.
• Exceeded testing accountability and developed online learning modules for student success.
• Partnered with the printing industry in acquiring new technology, equipment and supply donations to the printing facility and computer lab.
• Operated a full flexography and offset printing lab with a full Macintosh lab, image setter, offset and flexographic plate-makers, Mark Andy narrow web press, Ryobi duplicator, bindery equipment.
• Designed labels for various school clients.
• Maintained all equipment on-site including the flexo press.
• Developed engaging lesson plans aligning with curriculum standards.
• Fostered student curiosity and interest through creative hands-on activities.