Summary
Overview
Work History
Education
Skills
Interests
hobbies
Timeline
Hi, I’m

LEIGH CAISSIE

Summary

I have been employed in law enforcement in a civilian capacity for my entire career, as both a Police Dispatcher and a Public Safety Officer at a community college. I am ready to use the skills I have developed over the years in another profession and am excited for new challenges and experiences.

Overview

22
years of professional experience

Work History

Salem Community College

Public Safety Officer
09.2010 - Current

Job overview

  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Patrolled assigned areas on foot, horseback or by vehicle.
  • Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.
  • Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
  • Conducted searches of individuals, vehicles and premises.
  • Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
  • Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Assisted in the evacuation of buildings during fire alarms or other emergencies, ensuring the safe and orderly exit of occupants.
  • Attended public gatherings to maintain order.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Worked well in a team setting, providing support and guidance.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong communication and organizational skills through working on group projects.
  • Passionate about learning and committed to continual improvement.

Delaware River & Bay Authority

Police Dispatcher
04.2002 - Current

Job overview

  • Used specialized software to track and maintain case incident numbers and logs.
  • Enhanced response times by efficiently prioritizing and dispatching emergency calls.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Participated in community outreach programs to educate the public on proper usage of emergency services and non-emergency reporting options available within the department.
  • Assisted callers in emergency situations with appropriate information and support.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Ensured continuous improvement in operations by participating in ongoing dispatcher trainings and staying current with best practices.
  • Reduced false alarms through diligent verification procedures before initiating police response.
  • Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
  • Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
  • Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
  • Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
  • Assisted in the development of department protocols for dispatchers, resulting in improved efficiency and consistency within the team.

Education

Rowan University
Glassboro, NJ

Bachelor of Arts from Psychology
05.2001

University Overview

Skills

    Task Prioritization

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Interests

Health & Fitness

Shopping

hobbies

hobbies

During my free time, I love challenging myself in new fitness routines. I love new food and wine experiences. I am a true shopaholic with active accounts on various selling platforms. After I experience an amazing luxury item, it is time to pass it on to the next person to enjoy.

Timeline

Public Safety Officer
Salem Community College
09.2010 - Current
Police Dispatcher
Delaware River & Bay Authority
04.2002 - Current
Rowan University
Bachelor of Arts from Psychology
05.2001

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LEIGH CAISSIE