Leigh Caldwell
Administrative Assistant
72 Woodleaf, Irvine,CA
Summary
Office Administrator/Assistant with 10 years of experience in administrative and secretarial tasks. Prioritize projects and multitask effectively to achieve daily and long-term goals. Methodical, accurate and detail-oriented team player with great customer service and strong work ethic. Manage busy workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
10
10
years of professional experience
Work History
Office Administrator
Affordable Acucare
Tustin, CA
01.2016 - 12.2022
- Proactive correspondence management (paper and email), document coordination and customer relations.
- Answered incoming calls, promptly responded to voicemail messages, researched questions, made follow-up calls.
- Kept detailed records of inventory and office equipment, ordered new supplies.
- Reconciled client accounts and produced monthly reports
- Processed in-office purchases with Square, billed insurance and tracked claims to completion
- Interacted with customers by phone, email or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Edited documents to improve accuracy of language, flow and readability.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
Secretary Part-Time
RFE International, Inc.
Lake Forest, CA
11.1999 - 07.2000
- Prepared sales quotations and correspondence for sales staff.
- Generated weekly and monthly sales reports.
- Created and maintained company files for sales, purchasing and accounting.
Senior Administrative Secretary Part-Time
Irvine Valley College
Irvine, CA
08.1996 - 10.1997
- Provided administrative and secretarial support to Academic Dean, including correspondence and telephones.
- Prepared textbook orders, proofread semester class schedule prior to publication.
- Collected data and prepared reports for faculty assignments and attendance.
Assistant to the Manager
Brion Herbs Corporation
Irvine, CA
09.1995 - 06.1996
- Preliminary editing of articles for professional publication
- Summarize and cross-reference professional journal articles
- Compose replies to customer correspondence.
- Enter sales orders and assist with shipping.
Education
Bachelor of Arts - English
Tufts University
Medford, MADoctor of Oriental Medicine - East Asian Medicine
South Baylo University
Anaheim, CASkills
Inbound phone call handling
Typing 50 words per minute
Mail handling
Managing office supply inventory
Technical Support
Ethics-focused
Scheduling
Expense reporting
Administrative support
Sorting and labeling
Composing correspondence
MS Office Expertise (Excel, Word, PowerPoint, Outlook)
Time Management
Timeline
Office Administrator
Affordable Acucare
01.2016 - 12.2022
Secretary Part-Time
RFE International, Inc.
11.1999 - 07.2000
Senior Administrative Secretary Part-Time
Irvine Valley College
08.1996 - 10.1997
Assistant to the Manager
Brion Herbs Corporation
09.1995 - 06.1996
Bachelor of Arts - English
Tufts University
Doctor of Oriental Medicine - East Asian Medicine
South Baylo University