Summary
Overview
Work History
Education
Skills
Timeline
Generic
Leigh Castle-Brecto

Leigh Castle-Brecto

Spokane

Summary

Personable and dedicated customer service veteran with prior experience in the insurance and banking industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships. Looking for a new role where hard work and dedication will be highly valued.

Overview

26
26
years of professional experience

Work History

Recess Supervisor

Lincoln Heights Elementary School
Spokane
10.2022 - Current
  • Supervised and monitored recess activities to ensure safety and appropriate behavior.

Claims Adjuster

LIBERTY MUTUAL INSURANCE COMPANY
Liberty Lake
10.2019 - 05.2022
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.

Customer Service Supervisor

Banner Bank
Millwood
09.2015 - 10.2019
  • Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
  • Identified potential fraud cases and reported them to the fraud department.
  • Assisted manager with interviews for new tellers and oversaw all required training of new hires.

Bank Teller

Banner Bank
Spokane/Millwood
11.2011 - 08.2015
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.

Waitress/Barista

Cricket's Deli/Spokane & Eastern Coffee Co
Spokane
06.1999 - 04.2011
  • Developed positive relationships with regular customers through friendly conversation.

Education

Medical Administration Assistant -

Interface College
Spokane, WA
01-2012

Skills

  • Professional telephone demeanor
  • Teamwork and collaboration
  • Computer skills
  • Stress tolerance
  • Problem solving
  • Time management
  • Product recommendations
  • Senior leadership support

Timeline

Recess Supervisor

Lincoln Heights Elementary School
10.2022 - Current

Claims Adjuster

LIBERTY MUTUAL INSURANCE COMPANY
10.2019 - 05.2022

Customer Service Supervisor

Banner Bank
09.2015 - 10.2019

Bank Teller

Banner Bank
11.2011 - 08.2015

Waitress/Barista

Cricket's Deli/Spokane & Eastern Coffee Co
06.1999 - 04.2011

Medical Administration Assistant -

Interface College

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