Summary
Overview
Work History
Education
Skills
Timeline
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Leigh Celentano

Leigh Celentano

Sales Professional
Saint Augustine,FL

Summary

Proven achiever with extensive experience in customer service and quality control at Publix Supermarkets Store, adept in food safety regulations and innovative marketing strategies. Excelled in enhancing customer satisfaction and driving sales growth by 20,000 through cross-sells and recommendations. Demonstrates exceptional problem-solving skills and a commitment to excellence.

Overview

11
11
years of professional experience

Work History

Seafood Specialist

Publix Supermarkets Store
04.2022 - 04.2023
  • Implemented quality control measures that resulted in a reduction of customer complaints related to product freshness or taste issues.
  • Provided exceptional service during high-traffic periods by efficiently managing customer queues and promptly addressing inquiries or concerns.
  • Assisted in staff training and development, sharing extensive knowledge of seafood preparation techniques and cooking methods with new hires.
  • Promoted a safe working environment by adhering to food safety regulations and maintaining a clean, organized workspace.
  • Maintained high-quality standards by rigorously inspecting incoming shipments and ensuring proper storage conditions for all products.
  • Washed floors, walls, coolers and storage shelves.
  • Checked quality of products and removed expired items.
  • Handled specialty seafood items for packaging and display.
  • Followed written recipes to prepare prepackaged seafood meals.
  • Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
  • Developed innovative marketing strategies to promote seasonal offerings and drive sales growth during peak periods. Increased sales by 20,000 by cross sells and recommdations.

Mortgage Originator

SpringEQ
01.2021 - 12.2022
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues related to loan applications or documentation.
  • Negotiated favorable terms for clients with various lenders, ensuring optimal mortgage solutions.
  • Prepared detailed financial analyses to accurately assess borrower creditworthiness and risk factors.
  • Contributed innovative ideas during weekly sales meetings which resulted in increased revenue generation.

Member Relationship Specialist

Vystar Credit Union
04.2014 - 01.2018
  • Supported branch leadership in the execution of marketing campaigns and promotions aimed at attracting new members and increasing product adoption rates among existing clientele.
  • Operated in self-directed environment with minimal input to solve problems and implement resolutions.
  • Performed regular account reviews to identify potential fraud or discrepancies, protecting both members'' assets and the credit union''s reputation.
  • Transcended requirements on consistent basis to satisfy customers.
  • Managed multiple tasks simultaneously, prioritizing responsibilities based on urgency and importance for optimal efficiency within the branch environment.
  • Strengthened member relationships through personalized service and proactive financial guidance.
  • Identified cross-selling opportunities through an in-depth understanding of members'' financial situations and needs.
  • Maintained up-to-date knowledge on credit union products and services, allowing for accurate information sharing with members at all times.
  • Improved member retention rates by consistently providing exceptional customer service during interactions.
  • Maintained strict compliance with all applicable regulations and policies, contributing to a secure and trustworthy banking environment for both members and employees.
  • Contributed to membership growth efforts by engaging prospective clients in conversations about their financial goals and how our services could support them in achieving those objectives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Facilitated successful loan application processes by guiding members through each step while adhering to compliance regulations set forth by the credit union.
  • Achieved high levels of member satisfaction through empathetic listening and effective problem-solving skills.
  • Enhanced member satisfaction by effectively resolving complex issues and inquiries in a timely manner.

Sales Associate

Delta Foremost Chemicals
01.2012 - 03.2013
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

North Brunswick Township High School
North Brunswick, NJ

Skills

Food Safety Regulations

Cutting techniques

Menu development

Cooking techniques

Timeline

Seafood Specialist

Publix Supermarkets Store
04.2022 - 04.2023

Mortgage Originator

SpringEQ
01.2021 - 12.2022

Member Relationship Specialist

Vystar Credit Union
04.2014 - 01.2018

Sales Associate

Delta Foremost Chemicals
01.2012 - 03.2013

High School Diploma -

North Brunswick Township High School

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