Leigh Coates

• Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
• Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
• Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
• Prepared job postings for open positions on the company website and other job boards.
• Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
• Managed employee relations issues including grievances, complaints, and disputes as needed.
• Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
• Updated employee database with changes in job title, salary information or contact details.
• Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
• Processed paperwork associated with personnel transactions such as promotions or terminations.
• Monitored timekeeping records for accuracy and completeness.
• Performed administrative tasks related to payroll processing or benefit administration.
• Created, organized and maintained employee personnel files to keep sensitive data secure.

• Assisted in the design of ERP systems and processes to meet business requirements.
• Analyzed user requirements, procedures, and problems to automate or improve existing systems.
• Developed system documentation, flowcharts, layouts and diagrams to assist in problem solving.
• Provided technical assistance and support for incoming queries related to ERP systems.
• Participated in testing of new software applications and upgrades to existing applications.
• Created workflows for integration between various modules within the ERP system.
• Evaluated current ERP system performance and identified areas for improvement.
• Resolved complex issues by troubleshooting root cause of problems with ERP systems.
• Implemented changes to ensure optimal performance of ERP systems across all departments.
• Collaborated with stakeholders including IT staff, management teams, vendors and consultants on projects relating to ERP development.
• Maintained a high level of customer service while responding promptly to inquiries from users.
• Performed audits on existing data within the ERP system to ensure accuracy of information.
• Identified process improvements that could be made using available technologies.
• Coordinated with internal resources regarding any necessary modifications or enhancements needed for the ERP system.
• Conducted training sessions for end-users on how best utilize an ERP system.
• Prepared proposals for new professional service and technology implementation when necessary.
• Assessed and defined key business processes, policies and procedures with clients to provide tailored business support through product implementation.
• Tested, maintained and monitored computer programs and systems.

· Human Capital Management (HCM)/Compensation project lead in documenting business processes, gathering requirements, developing, configuring, testing on the implementation of new payroll system in Workday.

· Analyzed the configuration of the new Workday system to ensure requirements met the County’s needs of day-to-day business process.

· Implemented training materials and led training of the Workday system.

· Supporting department/divisions with employee transactions in the payroll system. From Hiring, pay increase, benefits, terminations.

· Maintain and set up the benefit programs and applications in the payroll database. Operation done in Peoplesoft.

· Set up open enrollment and maintain internal process for sequencing of other benefit events.

· Run payroll/benefit interfaces.

· Processed statistical reports for management staff, reporting for EEO.

· Provide training to staff how processes are set up and administered in the system.

· Analyze and troubleshoot system and program set ups to ensure that the benefit processes are running properly to obtain correct effective dates and data output.

· Make recommendations as necessary regarding program changes.

· Recruitment support, reviewed applications for minimum qualification, developed and administered applicant testing, developed eligibility lists for recruitments.

· Reviewed and processed leave of absences for county employees.

· Interpret, apply, and explain policies and procedures according to County and State laws.