Leigh Craft
Better Life Plans
Royal Oak,MI
17
years of professional experience
To secure a position in a professional environment that will allow me to utilize my extensive and varied work experience to add value to operations.
Experienced with supervising paralegal teams and managing complex legal tasks. Utilize leadership and organizational skills to ensure efficient case preparation and compliance. Track record of effective team collaboration and delivering high-quality legal support.
Work History
Paralegal Supervisor
5 Years- Oversee the daily operations of the paralegal team.
- Reviewed lawsuit intake and volume, resolving interdepartmental issues.
- Review lawsuit intake and volume, address issues between departments.
- Created, edited and maintained templates for paralegals to ensure consistency.
- Complete and communicate quarterly and annual reviews for employees.
- Assist with recruiting, hiring, onboarding, and training of new paralegals.
- Create, edit and keep templates up to date for paralegals.
- Coordinate with Client Service department internally.
- Assisted with recruiting, hiring, onboarding, and training of new paralegals to enhance team capabilities.
- Assisted with various projects to support team objectives.
Litigation Supervisor
3 Years 9 Months- Oversaw daily operations of Litigation, NCA Loan, and Mass settlement negotiations departments.
- Address escalated issues regarding Lawsuits and negotiations.
- Resolved escalated issues related to lawsuits and negotiations.
- Complete quarterly and annual reviews for all employees
- Track, review and approve time and attendance for all employees.
- Keep daily tracking of all department progress.
- Tracked daily progress of all departments to ensure operational efficiency. of all department progress.
- Coordinate with Mass/Scrub companies regarding client accounts.
- Prepare monthly client lists for Mass companies.
Legal Assistant/Settlement Negotiator
3 Years 8 Months- Contacted creditors to negotiate settlements for clients.
- Build and develop relationships with creditors.
- Calculate escrow funds and settlement payments.
- Cultivated and maintained relationships with creditors to facilitate effective negotiations.
- Call in/email payments to creditors on settlements.
- Document updates to client accounts in the system.
- Provide support to team members with various tasks.
Legal Assistant
4 Years 4 Months- Answered multi-line phone system and greeted clients.
- Able to prepare and draft Motions, Orders, and other pleadings for filing with Federal Courts.
- Meet with clients and review paperwork for retaining services.
- Meet with clients regarding various issues pertaining to each case.
- Calculate and track budgets and expenses.
- Met with clients to address and resolve issues pertaining to each case.
- Answer multi-line telephones, screen calls for appropriate referrals.
- Prepare letters to clients.
- Collaborated with creditor attorneys to resolve issues efficiently. with Creditor attorneys, Trustees and other parties.
Education
- General Studies
Skills
Proficient in Electronic Case Filing.
Case management
Proficient in Microsoft Dynamics.
Proficient in Microsoft Office (Word
Excel
PowerPoint and Access).
Strong analytical skills.
Workload prioritization
Organizational skills
Communication proficiency
Timeline
Paralegal Supervisor
Better Life Plans
07.2021 - 07.2026Read More
Litigation Supervisor
GRT Financial, Inc.
09.2017 - 06.2021Read More
Legal Assistant/Settlement Negotiator
Huron Law Group
01.2014 - 09.2017Read More
Legal Assistant
BOC Law Group, PC
10.2009 - 02.2014Read More
Oakland Community College
from General Studies
Read More