LEIGH CUTRER

• Maintained professional, organized, and safe environment for employees and patrons.
• Improved safety procedures to create safe working conditions for workers.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Developed a culture of being the best at whatever you do.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Supervisor

• Maintained site safety through attention to detail, setting high standards and minimizing of hazards. I lead by example.
• Molded a family/team atmosphere which improved teamwork and safety. This encouraged more knowledge sharing.
• Manage daily shift operations and responsible for meeting and exceeding production goals.
• Developed a see something say something atmosphere to reinforce safety.
• Provide leadership and technical guidance to crews responsible for maintenance across the entire facility including but not limited to mechanical, electrical, instrumentation, and mobile equipment.
• Lead in the development and improvement of predictive and preventive maintenance processes and their implementation across site.
• Created a culture of continuous improvement, being self-motivated, holding self accountable.
• Set a standard of being the best at everything you
• Started open dialogue environment so all team members feel encouraged and comfortable to speak on the issues they see.
• Facilitated seamless communication between all departments, ensuring that all teans were aligned with company goals.

Process Tender

• Member of BEARS safety program (Better, Employee,Attitude, Reinforces, Safety) Process where we monitor and coach fellow employees to ensure safety by holding each other accountable
• Performed pre- and post-work site clean-up
• Make preventive routine maintenance rounds throughout Pulpmill and Lime Kiln areas to ensure smooth operations and prevent or limit downtime.
• Responsible for performing lockout/tagout of Pulpmill
• Perform routine maintenance and assist mechanics with more endepth maintenance as needed.

Lime Kiln Operator-Service Operator 2

• Operated Lime kiln, Mud washers, slaker, Green and white liquor storage
• Collect and test samples of lime mud, weak wash, and liquors (Green & White) using results to make operation adjustments.

Semi-Chem Digester Operator-Service Operator 1

• Make preventive maintenance rounds around Diffuser to ensure proper operation and prevent/limit downtime.
• Made rounds collecting samples of pulp, liquors (black, white).
• Test samples and use results to determine changes in operations needed to ensure high quality of production.
• Operated Semi-Chem digester assist Operator with operations Kraft digester as well
• Responsible for lockout/ tagout of Diffuser.

• Recruited and trained laborers, Safety Coordinator, and Foremem to enable adherence to common standards and procedures
• Created a family/team atmosphere which increased production and performance across my entire region. This encouraged tenured employees to share knowledge with younger agents. This improved job completion time, quality, and customer satisfaction.
• Delegated work to staff, setting priorities and goals
• Implemented a preventive maintenance process and schedule that helped prevent downtime by 40%
• Prepared staff work schedules and assigned team members to specific duties
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships
• Mitigated business risks by working closely with staff members and assessing performance
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
• Improved regional processes by coming up with effective methodologies to handle customer complaints
• Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs
• Created reports and established processes to assist with loss prevention and budget maintenance.

• Created Excell spreadsheet that would calculate quality metrics
• Travel site to site meeting with Site Director, Training Managers, Operations Managers, and Supervisors to discuss quality metrics, create action plans, and create training modules for areas of improvement.
• Used call monitoring and survey data in Excell spreadsheet to analyze and calculate Quality Metrics and find trends that drive that negatively affected quality metrics
• Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts
• Specify keys areas of improvement and assist Training Managers in the execution of creating new training modules
• Document and report gathered data to Senior Corporate Management inform them of Quality Control Processes created
• Positively provide feedback
• Assure CSR's they can reach their personal and company goals
• Efficiently help the company reach and exceed Quality Metrics
• Made sure to meet with individual CSR's to ensure they can trust in me to help them develop new skills and succeed