Open To Work
Leigh D. Kneer
Lawrenceville
Summary
Professional with proven track record in leading teams and driving operational efficiency. Demonstrated ability in effective customer communications and negotiations to incorporate strategic initiatives that enhance profitability while crafting win/win outcomes. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals.
Overview
33
33
years of professional experience
Work History
Sr. Manager, Global Contract Negotiations
Ricoh Corporation
10.2012 - 04.2025
- Responsible for negotiating multi-million dollar, multi-year International Agreements encompassing hardware & related service, managed & professional services, and software & technology solutions
- Negotiated zero-base and renewal contracts directly with international customers on behalf of Ricoh worldwide, including one of the largest in company global portfolio encompassing over $50 million in total contract revenue
- Consulted with legal teams and business unit stakeholders from each global region during negotiation process
- Collaborated with Legal and Global Review Teams to craft solutions for addressing difficult negotiation impasses
- Developed and presented executive contract summaries for securing contract execution approvals
- Coordinated detailed contract launches worldwide ensuring effective implementation and customer satisfaction
- Analyzed current contracts in providing key language interpretations for Global Account internal customers
- Coordinated and led international pricing efforts, working for consistent, competitive offerings and pricing
Sr. Manager, Sales Planning & Operations
Ricoh Corporation
01.2009 - 10.2012
- Responsible for Reporting, Analysis, Strategy, and Compensation support for U.S. Direct Sales Team
- Managed diverse team of 5 professionals
- Designed/produced both standard and ad hoc KPI reporting for Executive & Field Sales Leadership
- Analyzed critical business issues; collaborating with Mgmt. to develop & implement targeted solutions
- Contributed as a member of key, cross-functional merger integration teams to minimize field impact
- Developed business quotas and sales compensation plans for direct sales teams
- Assisted SVP-Sales in the development, launch, and tracking of key sales management actions
- Provided quantitative support in the development of the annual business plan for U.S. Direct Sales
- Drove strong alignment between sales strategy and compensation on National Sales Compensation Team
Sr. Manager, Business Development
Ricoh Corporation
04.2007 - 01.2009
- Responsible for All Contract Pricing and Terms & Conditions for $300M+ Global Account (F1000/FG500) Business
- Managed 10 professionals across both Contracts and Pricing Teams
- Developed targeted pricing tactics to successfully support Global Account channel growth strategies
- Conducted formal training sessions for Global Account Reps. at Annual National Managers Conference
- Collaborated with Sales in tailoring bid strategies to maximize both win rates & contract profitability
- Negotiated contracts with customers to secure win/win results for both the customers and Ricoh
- Created service level agreement database to support field’s charge to improve contract compliance
- Presented key bid metrics to Sr. Management monthly, highlighting key positives and areas of concern
- Improved Bid Win rates for new customers from 21% to 30% in only 2 years
Manager, Business Strategies
Ricoh Corporation
09.2000 - 04.2007
- Responsible for Contract Pricing for 150M+ MW/SW/W Regions’ Global Acct.(f-1000/FG500) Business
- Managed 2 Senior Business Analysts on Pricing Team
- Created targeted pricing strategies with field, securing 16+ new contracts, each valued at $3M+ in revenue
- Developed new win/loss reporting to enhance visibility into which bid scenarios Ricoh was most successful
- Collaborated with Sales in securing one of the largest single order wins in the history of Global Accts. Program
- Awarded Ricoh’s prestigious Minoru Award for significant contribution in winning key FG-500 contract
Senior Business Analyst
Ricoh Corporation
09.1996 - 09.2000
- Responsible for Pricing Support for MW/SW/W Regions’ Global Acct.(F1000/FG500) Bids
- Developed pricing request tool to significantly increase team’s productivity and simplify process for field
- Tracked bid activity for assigned regions along with other key metrics including total revenue opportunity
- Completed market niche analysis; created key profile for target customers yielding highest win probability
- Approved an average of 70 pricing/bid requests per month while maintaining required response times
Financial/Operations Analyst
Park 'N Fly, Inc.
06.1995 - 09.1996
- Responsible for supporting the President/CEO primarily in a Special Projects Capacity
- Negotiated new credit card processing contract with lower discount rate, securing $20,000/ year in cost savings
- Worked with Sr. Mgmt. to develop annual budget and KPI’s for analyzing monthly progress in achieving plan
- Assisted Finance & Operations by providing special ad/hoc analysis for monthly close packages
- Coordinated transportation requirements for competing athletes & VIP’s during 1996 Summer Olympics
- Prepared competitor analysis for Gray Line Bus division with recommendations for adjusting pricing structure
Manager/Operations Analyst
ITT Consumer Financial Corporation
07.1993 - 05.1995
- Responsible for supporting SVP in multiple areas including Reporting, Analysis, and Special Projects
- Managed National Customer Service Unit (13 employees) through loan portfolio sale process
- Planned and successfully implemented the consolidation of Payoff & Customer Service Units
- Coordinated the development, tracking, and distribution process for 52 SLA’s across 16 Departments
- Developed and successfully administered Act. Adj. Program encompassing $38M in Outstanding Loans
Branch Manager/Executive Fast-Track Program
ITT Consumer Financial Corporation
06.1992 - 06.1993
- Responsible for Full Service Lending Branch including all Sales and Loan Servicing Functions
- Managed sales & servicing team of 5 employees
- Increased new secured loan base by 400% in 4 months
- Reduced Region delinquency ranking from highest to lowest in 3 months
- Achieved overall Best Branch in Region distinction after 4 months in position
Specialist-E4
United States Army Reserve
06.1987 - 05.1992
- Awarded the Army Achievement Medal in 1988 and 1992
Education
Master of Business Administration - Marketing and Human Resources
University of Minnesota
Minneapolis, Minnesota06.1992
BBA - Comprehensive Business Management
University of Wisconsin
Eau Claire, WI05.1991
Skills
- Influencing and Negotiating
- Cross-functional collaboration
- Business acumen (Domestic and International)
- Troubleshooting and problem resolution
- Documentation and reporting
- Team leadership
- Problem-solving
- Cross-functional team coordination
- Customer centric communications
Activities/ Volunteering
- Home Owner’s Association Executive Board for 10+ years
- Volunteer Musician for Church services for 15+ years
Timeline
Sr. Manager, Global Contract Negotiations
Ricoh Corporation
10.2012 - 04.2025
Sr. Manager, Sales Planning & Operations
Ricoh Corporation
01.2009 - 10.2012
Sr. Manager, Business Development
Ricoh Corporation
04.2007 - 01.2009
Manager, Business Strategies
Ricoh Corporation
09.2000 - 04.2007
Senior Business Analyst
Ricoh Corporation
09.1996 - 09.2000
Financial/Operations Analyst
Park 'N Fly, Inc.
06.1995 - 09.1996
Manager/Operations Analyst
ITT Consumer Financial Corporation
07.1993 - 05.1995
Branch Manager/Executive Fast-Track Program
ITT Consumer Financial Corporation
06.1992 - 06.1993
Specialist-E4
United States Army Reserve
06.1987 - 05.1992
Master of Business Administration - Marketing and Human Resources
University of Minnesota
BBA - Comprehensive Business Management
University of Wisconsin