Leigh Egge
San Jose
Summary
Knowledgeable and detail-oriented professional with extensive experience in outstanding customer service. Proven ability to enhance customer satisfaction through effective communication and active listening, accurate POS system operation and in-depth understanding of sales strategies and merchandising techniques. Proactive and goal-oriented individual with excellent time management and problem-solving skills. Demonstrates reliability and adaptability, with swift capacity to learn and apply new skills. Extensive experience in inventory management and shipment processes. Known for having a friendly, positive attitude and combines hands-on experience to deliver impactful solutions. Dedicated and dependable relationship builder with excellent organizational strengths and superior work ethic. Ready to tackle new challenges and willingness to help team achieve company goals with dedication and enthusiasm. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Food Clerk
Safeway
02.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Enhanced team morale by maintaining positive attitude and encouraging peers during busy periods.
- Learned duties for various positions and provided backup at key times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Lead Sales Associate
Dollar General Market
05.2024 - 12.2024
- Managed daily store operations to ensure efficiency and customer satisfaction.
- Trained and mentored new associates on sales techniques and product knowledge.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Collaborated with team members to achieve store goals and objectives.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Rural Mail Carrier
United States Post Office
01.2024 - 03.2024
- Delivered mail efficiently across designated rural routes.
- Maintained accurate records of deliveries and pickups.
- Utilized postal service technology for tracking and reporting.
- Communicated effectively with customers regarding delivery issues.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
Voting Clerk
County Of Santa Clara
01.2024 - 02.2024
- Processed voter registration applications with attention to detail and compliance standards.
- Assisted in conducting elections by preparing materials and supporting polling operations.
- Maintained accurate records of voting activities and ensured data integrity throughout processes.
- Provided customer service to voters, addressing inquiries and resolving issues effectively.
- Updated official records accurately after processing name changes or address updates from registered voters.
- Verified voter eligibility by cross-checking identification documents against registration rolls diligently.
- Collaborated with fellow Voting Clerks for efficient distribution of tasks during peak voting hours.
- Handled sensitive voter information with utmost confidentiality, following established data protection protocols closely.
- Enhanced voter experience by providing swift and accurate assistance during the voting process.
- Provided exceptional customer service to voters, addressing questions and concerns promptly and professionally.
Food Clerk
Safeway
02.2022 - 09.2023
- Processed customer transactions efficiently and accurately at point-of-sale.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Postal Support Employee
United States Post Office
01.2022 - 02.2022
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and compliance with postal regulations.
- Operated sorting machinery to categorize mail accurately, reducing processing time and improving workflow efficiency.
- Maintained cleanliness and organization of work areas, adhering to safety guidelines for operational excellence.
- Collaborated with team members to optimize daily operations and enhance overall service quality.
- Maintained high levels of safety within the workplace by following proper lifting techniques for heavy packages and adhering to all safety protocols during mail handling processes.
- Achieved timely completion of assigned tasks through diligent attention to detail while working independently or as part of a team.
- Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
- Contributed to the overall success of USPS by participating in training programs, staying informed about policy changes, and maintaining a positive attitude in the workplace.
- Sorted mail according to size, shape and destination.
Lead Sales Associate
Dollar General Market
07.2019 - 09.2021
- Managed daily store operations to ensure efficiency and customer satisfaction.
- Trained and mentored new associates on sales techniques and product knowledge.
- Implemented effective merchandising strategies to enhance product visibility.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Resolved customer inquiries and complaints to maintain positive shopping experiences.
- Collaborated with team members to achieve store goals and objectives.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Trained new sales associates to ensure consistent performance across the team.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Delivered excellent customer service for repeat business and referrals.
Retail Sales Associate
Walmart
04.2016 - 06.2019
- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
- Trained new associates on sales techniques and store policies, promoting team efficiency and knowledge retention.
- Implemented merchandising strategies to optimize product displays, driving sales growth and customer engagement.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Sales Associate
Macys Department Store
09.2015 - 03.2016
- Organized and stocked shelves to ensure optimal product availability and presentation.
- Maintained cleanliness and safety standards throughout the stockroom and sales floor.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Updated merchandise pricing to match new values and special promotional rates.
- Picked and packed order items.
- Implemented best practices for inventory rotation, minimizing waste and loss of products.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Office Manager
Hansen Enterprise
05.2013 - 08.2015
- Operated CNC machinery to produce precision components for various applications.
- Properly loaded and unloaded materials in and out of machines.
- Helped maintain inventory by tracking materials and tools to keep resources readily available and easily accessed.
- Processed invoices and ensured timely payment to vendors.
- Maintained financial records and reconciled discrepancies in accounts.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
Department Manager
Walmart
11.2005 - 04.2015
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Implemented inventory management systems, improving stock accuracy and reducing shrinkage.
- Assisted in training new staff on stocking procedures and store policies.
- Reduced out-of-stock instances by conducting regular inventory checks and reporting discrepancies promptly.
- Assisted in loss prevention efforts by adhering to store policies and diligently monitoring assigned areas.
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Upheld strict safety standards within the workplace through proper lifting techniques and adherence to established guidelines.
- Worked closely with management to address any issues related to stocking procedures or inventory concerns swiftly.
- Provided reliable support during promotional events, ensuring all relevant signage was displayed accurately and prominently.
- Kept work areas neat, clean and free from debris.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma -
Glendora High School
Glendora, CA06-1985
Skills
- Excellent customer service
- Customer assistance
- Accurate item scanning
- Willingness to learn
- Attention to detail
- Excellent communication
- Cashier experience
- Cleanliness and hygiene
- Stock replenishment
- Order fulfillment
- POS system operation
- Product merchandising
Timeline
Food Clerk
Safeway
02.2025 - Current
Lead Sales Associate
Dollar General Market
05.2024 - 12.2024
Rural Mail Carrier
United States Post Office
01.2024 - 03.2024
Voting Clerk
County Of Santa Clara
01.2024 - 02.2024
Food Clerk
Safeway
02.2022 - 09.2023
Postal Support Employee
United States Post Office
01.2022 - 02.2022
Lead Sales Associate
Dollar General Market
07.2019 - 09.2021
Retail Sales Associate
Walmart
04.2016 - 06.2019
Retail Sales Associate
Macys Department Store
09.2015 - 03.2016
Office Manager
Hansen Enterprise
05.2013 - 08.2015
Department Manager
Walmart
11.2005 - 04.2015
High School Diploma -
Glendora High School