Leigh Farmer
Jasper,GA
Summary
Dynamic operations manager with a proven track record at Staples, enhancing customer satisfaction and employee retention through effective communication and problem-solving. Skilled in inventory management and fostering teamwork, I excel in fast-paced environments, consistently achieving performance goals while maintaining a friendly, positive attitude. Committed to continuous improvement and operational excellence.
Overview
2017
2017
years of professional experience
Work History
Laura Leigh’s Cleaning Service
Owner
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Operations Manager
Staples
01.2013 - 04.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Part Owner
Lanier’s Best Hair Salon
04.1993 - 04.2009
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Oversaw financial management by creating budgets, monitoring expenditures, and ensuring fiscal responsibility across all departments.
- Managed day-to-day business operations.
Part Owner
Scott’s Market
04.2003 - 11.2007
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Managed a diverse team of professionals, fostering a collaborative environment that led to increased productivity and employee satisfaction.
- Enhanced company profits by implementing effective cost-saving measures and streamlining processes.
- Established clear communication channels among employees at all levels within the company, encouraging open dialogue and greater collaboration toward shared goals.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
Education
High School Diploma -
North Forsyth High School
Cumming, GA05.1999
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Flexible and adaptable
- Multitasking
- Excellent communication
- Organizational skills
- Computer skills
- Organization and time management
Timeline
Operations Manager
Staples
01.2013 - 04.2016
Part Owner
Scott’s Market
04.2003 - 11.2007
Part Owner
Lanier’s Best Hair Salon
04.1993 - 04.2009
Laura Leigh’s Cleaning Service
Owner
High School Diploma -
North Forsyth High School
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