Leigh Greenleaf
Houston,TX
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Project Manager/Onbase Administrator
Houston Housing Authority
12.2020 - Current
- Plans, designs, and schedules phases for large Information Technology projects.
- Develops Hyland OnBase solutions dealing with document capture, document storage, workflow, and other OnBase areas
- Monitors project performance to identify areas of improvement and make adjustments.
- Writes and maintains documentation to describe program development, logic, coding, testing, changes and corrections.
- Coordinates with cross-functional teams to resolve project issues and mitigate risks.
- Creates test transactions and run tests to find errors and confirm the project meets specifications.
- Proves technical support and assistance by responding to inquiries regarding errors, problems, or questions with the project.
- Analyzes and determines functional specifications for customer requests.
- Achieves project deadlines by coordinating with contractors to manage performance.
- Installs and configures OnBase client software, including OnBase Studio, Client, Configuration, Management Console, Report Services, Virtual Printer, Workflow, and Unity Client with Reporting Dashboards.
- Upgrade and patch Information Technology software including but not limited to OnBase.
Information Technology Support Coordinator II/Project Manager
Houston Housing Authority
12.2012 - 12.2020
- Coordinated the procurement of Information Technology related hardware, software services, and supplies, including the quote, requisition, purchase order, and receiving process.
- Facilitated best user experience through continuous support and communication of system changes.
- Communicated regularly with customers/staff concerning data exchange and technology integration.
- Acted as first level of application support.
- Reviewed and assessed software architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Trained staff according to software design and requirements.
- Employed tools and methods to track progress throughout lifecycle of projects and initiatives.
- Delegated tasks to key personnel based upon expertise and skills set, monitoring progress to meet project deadlines.
- Coordinated current Information Technology related contracts to ensure renewals were performed on a timely basis.
- Maintained up-to-date hardware/software lifecycle processes.
- Attended seminars and training to bolster skills and learn about emerging technologies and trends.
- Guided activities to maintain project scope, schedule and budget baselines based on anticipated system development lifecycle.
- Maintained and updated the overall inventory as it related to the Information Technology infrastructure.
- Assisted in the disposition of IT related items.
- Managed and created agency training, change management, and other related documents in reference to software and applications.
- Operated and managed all existing telephony systems including Avaya Site Administrator, Avaya BCMS Vu, Verizon, and Cisco Unified Call Management Systems.
- Operated and managed HRIS systems in accordance with Human Resources including building access and time management.
Information Technology Coordinator/HR Assistant
Taylor Smith & Associates/Houston Housing Author.
09.2012 - 12.2012
- Performed administration duties by monitoring and modifying staff profiles and resetting passwords.
- Used Emphasys Elite to create training materials for new applications and software.
- Maintained active inventory of hardware and software licenses using Numara Footprints.
- Assigned work orders to technicians on a daily basis through the Numara Footprint System.
- Acted as primary IT help desk for in-house and off-site staff.
- Troubleshooted technical issues that arose in the main housing program Emphasys Elite.
- Operated building access and time management.
- Computed invoices into the Procurement system for payment.
- Assisted with the administrative duties of the day-to-day operations of human resources and information technology departments.
- Logged potential candidates into the Access database for review calls and assisted candidates with questions regarding available positions.
- Prepared materials for operations, benefits, and retirement.
Patient Transporter
The Methodist Hospital
03.2008 - 07.2012
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted clinical and hospital personnel in transferring patients to and from beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Warmly greeted patients and visitors and made each feel welcome.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
Master of Science - Information Security And Assurance
Norwich University
Northfield, VT06.2016
Bachelor of Arts - Political Science
Texas Southern University
Houston, TX05.2012
High School Diploma -
M.B. Smiley High School
Houston, TX05.2007
Skills
- Interpersonal Communications
- Client Relations
- Special Project Coordination
- Systems Installation, Configuration and Upgrading
- Project Management
- Team Bonding
- Processes and Procedures
- Office Organization
- Staff Training
- Forecasting
- Stakeholder Relations
- Microsoft Active Directory
- Project Scope Analysis
- Administrative Leadership
- Microsoft Office Suite Expertise
- Project Planning
- Purchasing and Procurement
- Agile Methodology
Certification
- PMP - Project Management Professional
- Hyland - OnBase Certified Advanced System Administrator
- Hyland - OnBase Certified Advanced Workflow Administrator
Timeline
IT Project Manager/Onbase Administrator
Houston Housing Authority
12.2020 - Current
Information Technology Support Coordinator II/Project Manager
Houston Housing Authority
12.2012 - 12.2020
Information Technology Coordinator/HR Assistant
Taylor Smith & Associates/Houston Housing Author.
09.2012 - 12.2012
Patient Transporter
The Methodist Hospital
03.2008 - 07.2012
Master of Science - Information Security And Assurance
Norwich University
Bachelor of Arts - Political Science
Texas Southern University
High School Diploma -
M.B. Smiley High School
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