Summary
Overview
Work History
Education
Skills
Sales Training
Community Involement
Timeline
Generic

Leigh Hair

Carlisle,PA

Summary

Proven leader in territory sales management and strategic account development boosting yearly profits at Comfort Suites, Downtown Carlisle. Leveraging exceptional communication and superior negotiation skills. I excel in client retention and budgeting, ensuring long-term business growth and customer satisfaction. Accomplished Sales Manager offering 3 years of experience developing and maximizing Hotel and Banquet sales. Total sales experience (include B to B would be over 25 years). Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies and client relations in multiple industries. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience

Work History

Catering and Sales Director

Comfort Suites Downtown Carlisle
09.2022 - Current
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Organized promotional events and interacted with community to increase sales volume.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved high levels of client retention by proactively addressing concerns and fostering open communication.
  • Conducted comprehensive market research to identify new business opportunities and expand clientele base.

Human Resources Generalist / Administrator /Recruiter

Allen Distribution
08.2020 - Current
  • Liaised between multiple business divisions to improve communications.
  • Prepared new hire letters, employee contracts and corporate policies.
  • Oversaw hiring, staffing and labor law compliance.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Organized company-wide events designed to boost employee morale.
  • Managed benefits enrollment by answering questions and aiding employees with login details.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.
  • Developed succession plans and promotion paths for staff.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 1000 new employees.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Planned and launched large-scale events that boosted employee participation.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Oversaw HR needs for 1500-employee operation across 50 locations.

Assistant General Manager

Fairfield Inn & Suites, Marriott Inc.
03.2019 - Current
  • Managed team schedule with eye for coverage needs and individual strengths
  • Boosted yearly profit of operations 68% through process optimization and improved training
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
  • Controlled spending on overhead and equipment by devising and executing cost-management procedures
  • Mentored and motivated team members to efficiently achieve challenging business goals
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness
  • Engaged team members and improved performance by delivering daily updates and conducting daily meetings to obtain feedback and convey new policies
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
  • Built customer loyalty by devising promotions and products according to customer needs and budget
  • Enforced quality assurance protocols to deliver ideal customer experiences
  • Resolved problems promptly and effectively to elevate customer approval

Catering Manager

Savor; Pennsylvania Farm Show
09.2017 - 04.2018
  • Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives
  • Developed unique events and special promotions to drive sales
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
  • Reported on weekly sales to management
  • Maintained competitive pricing and achieved targeted sales
  • Developed knowledge about products and sales items to answer shoppers' questions
  • Engaged in suggestive selling and other sales techniques
  • Provided friendly and attentive service
  • Developed and maintained positive working relationships with others to reach business goals
  • Collaborated on hiring and termination decisions with management
  • Motivated and disciplined employees according to established requirements
  • Maintained an atmosphere of enthusiastic customer service

Sales Service Account Manager

Enginuity LLC
10.2015 - 06.2017
  • Supported the sales team in writing proposals and closing contracts
  • Developed a comprehensive training program for new sales associates
  • Contacted customers by phone and email in response to inquiries
  • Promptly resolved all customer requests, questions and complaints
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Built relationships with customers and the community to establish long-term business growth
  • Attended sales training camp and brought best practices leadership back to the company

Preventive Maintenance Sales

McClure Company
08.2006 - 06.2015
  • Increased sales volume by adding accounts in the Maryland and Pennsylvania territory
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
  • Developed competitive comparison tables of maintenance sales service pricing, fees, ratings, category and product performance to use for account sales calls
  • Built client relationships by acting as the liaison between the customer service and sales teams
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources
  • Examined marketing material with the consumer perspective in mind to increase sales and expand key client base

Education

Bachelor of Science -

Shippensburg University
1992

Skills

  • Territory sales management
  • Sales forecasting
  • Exceptional communication skills
  • Strategic account development
  • Resolution-oriented
  • Superior negotiation skills
  • Contract negotiations
  • Strong verbal communication
  • Self-motivated
  • Conflict resolution
  • Extremely organized
  • Client assessment and analysis
  • Budgeting and finance
  • Customer retention

Sales Training

 

Dale Carnegie Sales Trainging Course  2012

Dale Carnegie Advanced Skills for Team Success  2013

27 PPL Business Cross-Training Seminars 2011-2014

Trane HVAC Introduction to Systems  2013

LINC Service Selling/Training  2016

​

Community Involement

Carlisle C.A.R.E.S. - Non-profit organization providing emergency shelter for Cumberland and Perry Counties. Provide on-going support for charity events, shelter support and continuing fund raising efforts throughout our community.

Warm the Children - Non-Profit organization designed to provide warm clothing for children locally with donations from the community. Provide on-going support for monetary donations and assist families shop for the children.

United Way of Cumberland and Perry Counties - Corporate liaison for Allen Distribution for 2 years and sat on the Planning Committee.

Timeline

Catering and Sales Director

Comfort Suites Downtown Carlisle
09.2022 - Current

Human Resources Generalist / Administrator /Recruiter

Allen Distribution
08.2020 - Current

Assistant General Manager

Fairfield Inn & Suites, Marriott Inc.
03.2019 - Current

Catering Manager

Savor; Pennsylvania Farm Show
09.2017 - 04.2018

Sales Service Account Manager

Enginuity LLC
10.2015 - 06.2017

Preventive Maintenance Sales

McClure Company
08.2006 - 06.2015

Bachelor of Science -

Shippensburg University

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