Leigh Hall
Douglasville,GA
Summary
To leverage thirty years of experience in client relations by establishing and nurturing meaningful relationships, displaying confidence, and mentoring and coaching others. I am always eager to take on new challenges and responsibilities, and I pride myself on being adaptable and an attentive listener who provides constructive feedback to facilitate personal and professional growth. Above all, I am dedicated to fulfilling my duties and contributing to the overall success of the business.
Overview
24
24
years of professional experience
Work History
Member Services
GreyStone Power Corp
01.2014 - Current
- Please find below the rewritten text with corrected spelling, grammar, and punctuation errors:
• Processed 20K payments with an error rate of less than 1%, posted entries to A/R ledger, conducted payment research, and managed payment transfers. I also trained, mentored, and coached new hires and resolved client-facing billing issues.
• Promoted high customer satisfaction by providing knowledgeable and friendly service while resolving problems.
• Demonstrated leadership by improving work processes and assisting in the training of others.
• Maintained updated knowledge through continuing education and advanced training.
• Collaborated with colleagues to discuss new opportunities.Process 20K payments with an error rate of > 1%, post entries to A/R ledger, payment research, payment transfers, train, mentor, and coach new hires, client-facing problem resolutions regarding billing - Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with others to discuss new opportunities.
Business Office Manager
Paxton Media Group
01.2013 - 01.2014
- Began as receptionist…promoted to A/P and Business Office Manager
- A/P within Great Plains software, prepared payroll sent to corporate, month-end balancing, processed new hires, position was 100% Mac based
- Business office relocated to Peducah, Kentucky...
Bookkeeping Supervisor
West GA National Bank
01.2000 - 12.2012
- I worked as a Bank Teller and was later promoted to Bookkeeper I, II, III, and Supervisor. During my time as a teller, I provided exceptional customer service to clients, processed bank transactions, followed daily balancing procedures, and eventually transferred to the Operations Department to learn all positions related to the Bookkeeping department. As a Head Bookkeeper, I trained and supervised a team of 7 employees, while handling various responsibilities such as returns, chargebacks, subpoenas, tax levies, garnishments, and Federal Reserve Adjustments.
Education
BBA - Business Administration
Kennesaw State University
Skills
Achieving success in Client Relations Management, Coaching and Mentoring, Process Improvements, Exceeding Operational Goals, Developing Growth Strategies, and Collaboration with Leadership, with absolute confidence
Timeline
Member Services
GreyStone Power Corp
01.2014 - Current
Business Office Manager
Paxton Media Group
01.2013 - 01.2014
Bookkeeping Supervisor
West GA National Bank
01.2000 - 12.2012
BBA - Business Administration
Kennesaw State University