Summary
Overview
Work History
Education
Skills
Timeline
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Leigh Koepplinger

Toms River,NJ

Summary

Accomplished banking professional with a proven track record at PNC Bank, adept in wealth management and fostering customer relationships. Leveraged management and coaching skills to drive significant growth, implement innovative sales strategies, and enhance team performance. Excelled in creating profitable partnerships and optimizing operational productivity, demonstrating a strong commitment to achieving and surpassing business goals.

10+ years managing employees and Branches. Accomplished proven track record of growth and development of employees.

Leader in a fast paced atmosphere to grow deposits, loans, retention and household growth.

Overview

26
26
years of professional experience

Work History

Banker

Citizens Bank
04.2024 - Current
  • Provided advice on different bank products and financial options.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Opened, closed, and updated accounts for customers.
  • Coach tellers and bankers around opportunties and uncovering customers needs.
  • Implement sales strategies to grow branch sales, household growth and retention.

Vice President

Ocean First Bank
03.2013 - 12.2023
  • Increased company growth through collaboration with sales and marketing departments.
  • Identified opportunities to improve business process flows and productivity.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Used market insights to capitalize on key business opportunities for new advantageous partnerships.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.

Vice President

Wells Fargo
03.2012 - 03.2013
  • Increased company growth through collaboration with sales and marketing departments.
  • Identified opportunities to improve business process flows and productivity.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Used market insights to capitalize on key business opportunities for new advantageous partnerships.

Multi Site Branch Manager/Vice President

Sovereign Bank
10.2009 - 03.2012
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Resolved various issues impacting sales management and business operations.
  • Launched new training program to boost employee skills and staff retention rate.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Engaged employees in business processes with positive motivational techniques.

Multi Site Denovo Manager/Vice President of Sales

PNC Bank
01.1999 - 05.2009
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Business development/trained managers
  • Drive cultural change through Value Proposition
  • Implemented Pilot programs
  • Created employee recogniztion programs
  • Trained employees in an agressive sales enviornment
  • Opened mutiple Denovo branches throughout the market footprint
  • Managed P&L to maximize profitability


Education

Associate of Arts - Business Administration And Management

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.1982

Skills

  • Management
  • Coaching
  • Setting Goals
  • Inspecting expectations
  • Employee development
  • Training
  • Managing P&L
  • Product Promotion
  • Bank Sales
  • Employee Training Assistance

Timeline

Banker

Citizens Bank
04.2024 - Current

Vice President

Ocean First Bank
03.2013 - 12.2023

Vice President

Wells Fargo
03.2012 - 03.2013

Multi Site Branch Manager/Vice President

Sovereign Bank
10.2009 - 03.2012

Multi Site Denovo Manager/Vice President of Sales

PNC Bank
01.1999 - 05.2009

Associate of Arts - Business Administration And Management

Rutgers, The State University of New Jersey

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Leigh Koepplinger