Leigh Little
Belmont,NC
Summary
Results-oriented and committed Operations Manager with an impressive 30-year track record of employing established strategies to enhance productivity, lower expenses, and optimize operational processes. Possessing extensive expertise in process optimization, a steadfast work ethic, and the capability to thrive in high-pressure environments while effectively guiding a team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Warehouse/Material Handler
Georgia Pacific/Glatfelter Engineered Materials
12.2017 - Current
- Orchestrated daily pre-shift meetings, assembling crews, and consistently achieving a 98% attendance rate, facilitating smooth transitions between shifts and ensuring clear communication channels.
- Implemented efficient inventory management practices, which led to a 20% reduction in stock discrepancies and contributed to annual cost savings of $25,000.
- Enhanced inventory tracking accuracy by 25% through precise labeling and organization, resulting in reduced search times and quicker material retrieval.
- Streamlined product handling processes across various departments, resulting in a 10% reduction in errors and a 5% increase in overall operational efficiency.
- Maintained impeccable records of product shipments, reducing order errors by 15% and enhancing customer satisfaction.
- Ensured operational safety and equipment reliability by conducting thorough pre-use inspections, preventing accidents and equipment downtime.
- Spearheaded the preparation of finished stock for shipments, achieving a 98% on-time delivery rate and strengthening customer relationships."
Warehouse Manager / Air General
American Airlines
07.2015 - 11.2017
- Ensured strict adherence to FAA, TSA, and customs requirements, resulting in zero compliance violations over a three-year period, thus mitigating potential penalties and maintaining a spotless regulatory record.
- Implemented a comprehensive safety program that led to a 20% reduction in workplace incidents and injuries, enhancing overall employee well-being and reducing workers' compensation claims.
- Successfully conducted daily safety inspections, resulting in a 95% compliance rate with safety standards, affirming our commitment to maintaining a secure and efficient work environment."
Sort Manager
FedEx Ground
08.2009 - 01.2014
- Oversaw a team of 50 and consistently surpassed performance metrics, resulting in a 15% increase in daily package processing capacity within the first six months of operation.
- Managed relationships with outside vendors, negotiating cost-effective contracts that saved the company $100,000 annually, while maintaining service quality and reliability.
- Implemented a comprehensive training program, resulting in a 20% improvement in employee productivity and a 10% reduction in error rates, leading to enhanced operational efficiency.
- Spearheaded recognition and retention initiatives that boosted employee satisfaction, reducing turnover by 15% and ensuring a stable and skilled workforce.
- Maintained stringent service standards, achieving a 98% on-time delivery rate and bolstering customer satisfaction, leading to increased business volume and repeat clientele."
Service Manager P
D / FedEx Ground
02.2007 - 08.2009
- Strategically managed daily and weekly activities to consistently achieve top-tier safety and operational standards for contractors and drivers, resulting in a 98% compliance rate and zero safety incidents over a two-year period.
- Created a safety-focused culture, resulting in a 25% reduction in workplace accidents and near-miss incidents, while improving overall safety awareness among contractors and drivers.
- Optimized resource allocation, leading to a 10% reduction in operational costs and a 15% increase in delivery efficiency, which contributed to an annual cost savings of $50,000.
- Maintained open and effective communication channels with contractors, successfully resolving delivery and route issues, thereby ensuring 100% customer satisfaction and reducing delivery delays by 20%.
- Collaborated closely with the sales department, driving a 15% increase in revenue through proactive issue resolution and customer relationship management.
- Consistently met or exceeded customer needs, resulting in a 98% customer retention rate and fostering long-term partnerships."
Service Manager
Hub / FedEx Ground
08.2004 - 02.2007
- Worked closely with both quality assurance and customers to resolve damaged and packaging issues in load side while maintaining all productivity and safety goals.
- Demonstrated strong leadership by effectively managing all personnel disciplinary actions and terminations, which resulted in a 95% improvement in team morale and adherence to company policies.
Linehaul Manager
FedEx Ground/RPS
08.1997 - 08.2004
- Exemplified unwavering commitment to maintaining 100% DOT compliance, resulting in error-free and timely dispatches.
- Expertly facilitated seamless communication and collaboration between the dock and drivers to ensure on-time load completions.
Education
Bachelor’s Degree -
Belmont Abbey College
Belmont, NCSkills
- Logistics Management
- Warehouse Management
- Project Management
- Strategic Planning
- Supply Chain Management
- Management Information Systems
- Team Management
- Profit & Loss
- SAP
- System Implementation
- Hazardous Material Safety
- Performance Goals
Certification
National Career Readiness Certificate - Gold
Forklift Certification
Dangerous Good & IATA Certification
Timeline
Warehouse/Material Handler
Georgia Pacific/Glatfelter Engineered Materials
12.2017 - Current
Warehouse Manager / Air General
American Airlines
07.2015 - 11.2017
Sort Manager
FedEx Ground
08.2009 - 01.2014
Service Manager P
D / FedEx Ground
02.2007 - 08.2009
Service Manager
Hub / FedEx Ground
08.2004 - 02.2007
Linehaul Manager
FedEx Ground/RPS
08.1997 - 08.2004
Bachelor’s Degree -
Belmont Abbey College
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