Leigh Saffer
Fort Smith,AR
Summary
Accomplished Benefits Manager at Ok Foods, adept in strategic planning and relationship building, significantly reduced healthcare costs through effective vendor negotiations. Leveraged critical thinking and compliance expertise to enhance benefits administration, achieving increased employee participation and satisfaction. Demonstrated leadership in streamlining processes and fostering professional development, ensuring alignment with organizational goals. Well-regarded Accident Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 10 years' experience to take on new position with Accident Claims Specialists
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accident claims advisor position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accident claims advisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Accident Advisor
Accident Claims Specialist
02.2016 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between insurance agency to help claims function smoothly.
- Anticipated responses and prepared clear and articulate answers.
- Promoted customer to get better, helped clients to ensure they settled their claims and satified, referred to doctors to help them with the injuries.
- Gathered and analyzed customer feedback to inform product and service improvements.
Benefits Manager
Ok Foods
03.2010 - 01.2015
- Managed FMLA administration, coordinating leave requests and tracking time off for compliance purposes.
- Educated staff on the value of their benefits package through training sessions and informational materials.
- Audited benefit programs and agreements to optimize service delivery.
- Conducted regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
- Coordinated disability claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees.
- Assessed client requirements and developed targeted benefits solutions.
- Reduced overall company healthcare costs with strategic negotiations and vendor partnerships.
- Educated new hires about different benefit plans.
- Assisted employees with resolving complex benefit-related issues, providing timely support and guidance.
- Managed relationships with external vendors such as insurers and brokers, fostering strong partnerships in support of company objectives.
- Ensured compliance with all federal, state, and local regulations governing employee benefits programs.
- Fostered a culture of continuous improvement by regularly reviewing processes and policies surrounding employee benefits management.
- Streamlined benefits enrollment process for smoother onboarding of new employees.
- Organized retirement planning workshops, empowering employees to make informed decisions about their financial futures.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Improved benefits communication, resulting in increased employee understanding and participation.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Kept programs in line with plan structure, company policy and legal requirements.
- Developed and executed annual open enrollment events, ensuring timely updates to employee benefits elections.
- Collaborated with HR colleagues to integrate benefits processes into broader human resources strategy.
- Optimized benefit plan administration by implementing efficient record-keeping systems and processes.
- Evaluated existing pension plans and recommended improvements to ensure long-term financial stability for participants.
- Administered [Number] salary surveys to identify consistency with market standards.
- Enhanced employee satisfaction by implementing comprehensive benefits packages.
- Oversaw open enrollment processes during [Number] quarter.
- Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
- Helped HR teams interpret compensation policies for developing staff benefits and salaries.
Lead Patient Accounts
Sparks Hospital
05.2000 - 12.2014
- Analyzed data trends related to delinquent accounts, using this information to develop proactive measures aimed at reducing late payments from patients.
- Educated patients about available financial assistance programs to help alleviate their financial burden and maintain a positive relationship between the hospital and its clientele.
- Mentored junior staff members in developing their skills within the field of patient account management for accelerated career growth opportunities within the organization.
- Collaborated closely with finance departments to reconcile accounts accurately, ensuring all patient charges were correctly documented and processed.
- Reduced outstanding accounts receivable balances by diligently monitoring payment statuses and following up on overdue payments.
- Boosted patient satisfaction levels through prompt responses to inquiries about billing issues or concerns, providing clear explanations of charges when necessary.
- Led team meetings effectively to address current challenges within the department, discussing potential solutions and encouraging open communication among all members of the team.
- Facilitated interdepartmental collaboration to address discrepancies in patient billing, working together with other departments to resolve issues efficiently and accurately.
- Established performance metrics for staff members within the Patient Accounts team, setting clear expectations and monitoring progress toward achieving these targets consistently.
- Coordinated efforts between medical teams, administrators, and patients to streamline the billing process, minimizing errors and delays in receiving payments.
- Enhanced department productivity with effective staff training, performance evaluations, and implementation of best practices.
- Strengthened relationships with insurance providers for improved communication and timely resolution of claim disputes.
- Streamlined workflows by introducing new technologies that automated repetitive tasks for increased efficiency within the Patient Accounts department.
- Implemented successful collection strategies to recover unpaid balances while maintaining a positive relationship with patients and their families.
- Developed comprehensive policies and procedures that guided the daily operations of the Patient Accounts team, promoting consistency and efficiency in handling accounts.
- Ensured accurate financial record-keeping, conducting regular audits to maintain compliance with industry standards and regulations.
- Consistently met or exceeded department goals for collections, maintaining a healthy cash flow for the organization while upholding excellent patient relations throughout the process.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for [Number] employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
Education
Certified Coding Certificate - Medical Billing And Coding
Indian Capital Technology Center - Sallisaw
Sallisaw, OK03.2016
Bachelor of Arts - Liberal Arts And General Studies
Uafs
Fort Smith05.1999
High School Diploma -
Southside High School
Fort Smith'05.1996
Skills
Relationship Building
Strategic Planning
Training and mentoring
Presentations and public speaking
Research abilities
Data Interpretation
Client Engagement
Compliance requirements
Critical Thinking
Attention to Detail
Problem-Solving
Decision-Making
Relationship Development
Conflict Management
Professional referral network
Certification
- Medical Billing and Coding Training - 5yrs
Timeline
Accident Advisor
Accident Claims Specialist
02.2016 - Current
Benefits Manager
Ok Foods
03.2010 - 01.2015
Lead Patient Accounts
Sparks Hospital
05.2000 - 12.2014
Certified Coding Certificate - Medical Billing And Coding
Indian Capital Technology Center - Sallisaw
Bachelor of Arts - Liberal Arts And General Studies
Uafs
High School Diploma -
Southside High School
- Medical Billing and Coding Training - 5yrs
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