Leigh Lynch
Clearwater,FL
Summary
A highly successful sales representative with a proven record in driving sales and exceptional customer service. Skilled in building relationships and providing tailored solutions to meet their needs. Proficient in training and mentoring colleagues to optimize team performance and exceed targets.
Overview
24
24
years of professional experience
Work History
IRM Customer Service Coordinator
U.S. Department Of State
03.2022 - Current
- Manage customer needs of Information Resources Management (IRM) by collaborating with other team members to resolve customer issues promptly and effectively, resulting in a high level of customer satisfaction.
- Provides exceptional customer service to more than 30 inquiries a day via phone, email, Teams, and in person to expedite orders to the ISC technical team.
- Serves as one of the mission’s SAFE (Safe And Accountability for All) Manager to assist in crisis management response and planning. Overseeing the management and maintenance of the database with all Chief of Mission personnel and their families (678 users). Collaborate with other departments such as management and security as well as 3 other agencies including USAID, Peace Corps and CDC. Train SAFE Managers to run Accountability Events. Successfully manage SAFE drills, resulting in the highest response rate in Africa.
- Provides guidance and assistance with new or amended information technology related policies and procedures.
- Received Meritorious Honor Award. For exceptional innovation and cross section collaboration, which has positively impacted the safety and securing of the US Mission of Tanzania in migrating and deploying Administrative Tools and Services (ATLAS).
Independent Sales Representative
Powers Sales Group (Formerly Holton Sales Group)
10.2008 - 02.2020
- Successfully managed a $2 Million book of business, consisting of 150 accounts, ensuring timely and accurate execution of all transactions and customer requests.
- Represented Chaco, Smartwool, Prana, Cotopaxi, Indygena, Hey Dude, ProBar, Olukai, Vibram Five Fingers, Chooze, and Lilypond. Managed key accounts including Von Maur, Bass Pro, and Cabela’s in a four-state territory including IL, IA, MO, and NE.
- Created and executed brand initiatives, which increased overall sales with an emphasis on product features based on analysis of customers’ needs.
- Developed and executed strategic sales plans for key accounts, resulting in notable achievements, including a 28% growth in sales in Von Maur business for Smartwool in Spring 2019.
- Conducted market research to understand customers' needs and preferences and used this information to tailor sales pitches and product offerings to increase sales. Resulted in a 40% growth for Bass Pro in the spring of 2019.
- Served as a liaison between sales management and accounts ensuring effective communication and collaboration between the two.
- Developed and implemented 10 training programs a year to ensure employees had necessary information to sell the product effectively. Trained over 100 employees each season that resulted in higher sell-through for my customers.
- Developed and executed marketing campaigns and promotional activities to increase brand awareness and drive sales.
- Powers Sales Group won At-Once Sales Contest in December 2019 for Smartwool.
- Holton Sales Group won Sales Agency of the year in 2017 for Chaco.
- Sales Representative of the year in 2011 for Smartwool.
Technical Field Representative
Timberland
05.2007 - 10.2008
- Brand Ambassador for Timberland, Smartwool, GoLite and Mion. Ensured that visual merchandising components were up to date, correctly placed,
and consistent, resulted in increased sales and a more engaging in-store experience for customers. - Delivered exceptional customer service and brand support at the retail level, maintained a positive brand image, and drove customer loyalty.
- Actively communicated with peers to help identify opportunities, share insights, and
Collaborate on program resulting in continuous improvement and enhanced team performance. - Developed and implemented 8 training programs a year and presented to over 150 employees a year.
Footwear Sales Associate
New Balance Store
09.2006 - 05.2007
- Boosted customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Increased store revenue through effective upselling techniques and product knowledge demonstrations.
Footwear and Equipment Sales Representative
Nike, Inc.
03.2005 - 06.2006
- Cultivated and sustained productive partnerships with both internal and 35 external customers, particularly in run specialty stores, through clear and concise communication, streamlined organization and diligent follow through.
- Nominated for Best Sales Representative of the season in 2006 in equipment field.
Technical Field Representative
New Balance
06.2002 - 03.2005
- Coordinated and executed successful race and expo promotions in four key states, resulting in increased attendance and revenue for the events.
- Conducted training sessions for retail staff on features and benefits of New Balance technology, resulting in increased product knowledge and improved customer experience.
- Developed and implemented New Balance merchandising and promotional programs that increased visibility and sales in retail stores.
Sales Coordinator
Vail Resorts- Keystone Resort And Conference Cente
06.2001 - 06.2002
- Provided general administrative support to the sales department, including organizing and maintaining files, and responding to customer inquiries.
Technical Recruiter
Onsite
05.2000 - 05.2001
- Collaborated with hiring managers to understand their hiring needs and developed targeted recruiting strategies.
Education
Bachelor of Arts - Business Administration
Alma College
Alma, MI04.2000
Skills
- Account Management
- Brand and Product Knowledge
- Training
- Adult Learning
- Analysis
- Management Oversight
- Teamwork
- Self-Management
- Communication Skills
- Strategic Planning
- Relationship Building
- Schedule Planning and Organization
- Results Driven
- Identifying Opportunities
- Creative and Analytical Thinker
Timeline
IRM Customer Service Coordinator
U.S. Department Of State
03.2022 - Current
Independent Sales Representative
Powers Sales Group (Formerly Holton Sales Group)
10.2008 - 02.2020
Technical Field Representative
Timberland
05.2007 - 10.2008
Footwear Sales Associate
New Balance Store
09.2006 - 05.2007
Footwear and Equipment Sales Representative
Nike, Inc.
03.2005 - 06.2006
Technical Field Representative
New Balance
06.2002 - 03.2005
Sales Coordinator
Vail Resorts- Keystone Resort And Conference Cente
06.2001 - 06.2002
Technical Recruiter
Onsite
05.2000 - 05.2001
Bachelor of Arts - Business Administration
Alma College