Leigh Mayer
Russellville,Alabama
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Russellville City Schools
03.2022 - Current
- Improved student comprehension by utilizing variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in educational process through regular communication and collaboration on student progress.
- Developed strong relationships with students, fostering positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Collaborated with colleagues to design interdisciplinary lesson plans, promoting cross-curricular connections for students.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Evaluated student performance regularly using formative assessments, adjusting instruction accordingly to meet diverse learning needs.
- Contributed to school-wide initiatives focused on improving overall student achievement levels and reducing achievement gaps among different groups of learners.
- Supported English language learners by adapting instructional strategies and materials to meet their unique needs within mainstream classroom setting.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Provided instruction for students in core subject areas.
- Monitored student progress and provided feedback to students, parents and school administrators.
Small Business Owner
Reese Collins Chic
01.2016 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Managed daily operations for successful small business, ensuring efficient processes and quality services.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Implemented innovative inventory management practices to minimize stock and reduce overhead costs.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Established loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
Provider Services Representative
Aetna
03.2012 - 03.2016
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Streamlined operations by managing high volume of incoming calls for medical providers seeking information or assistance.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
- Assisted in training of new Provider Services Representatives, ensuring consistent quality service delivery.
- Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
- Collaborated with cross-functional teams to resolve complex provider issues, resulting in improved provider relations.
- Increased efficiency by accurately entering provider data into company systems and databases.
- Ensured compliance with regulatory requirements by conducting thorough audits of provider files and documentation.
- Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
- Promoted positive relationships between organization and its network providers through timely responses to inquiries and effective issue resolution.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Served as reliable resource for both internal staff and external partners, offering guidance on best practices in managing provider relationships.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Assistant Store Manager
Sports Authority
01.2010 - 03.2012
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
No Degree - Digital Communications And Media
Elizabethtown College
Elizabethtown, PAHigh School Diploma -
Wilson Area High School
Easton, PA06.1999
Skills
- Multi-Subject Instruction
- Instructional Strategies
- Positive Reinforcement
- Verbal and written communication
- Business growth and retention
- Vendor Relations
- Operations Management
- Call center experience
- Data entry proficiency
- Provider Relations
- HIPAA Compliance
- Insurance Verification
Certification
- Certified Substitute Teacher, Russellville City Schools, February 2022 - Present
Timeline
Substitute Teacher, K-12
Russellville City Schools
03.2022 - Current
Small Business Owner
Reese Collins Chic
01.2016 - Current
Provider Services Representative
Aetna
03.2012 - 03.2016
Assistant Store Manager
Sports Authority
01.2010 - 03.2012
No Degree - Digital Communications And Media
Elizabethtown College
High School Diploma -
Wilson Area High School
- Certified Substitute Teacher, Russellville City Schools, February 2022 - Present
Similar Profiles
Ava OliverAva Oliver
RHS Danceline Choreographer at Russellville City SchoolsRHS Danceline Choreographer at Russellville City Schools
Natalie Jackson BendallNatalie Jackson Bendall
Curriculum Coordinator at Russellville City SchoolsCurriculum Coordinator at Russellville City Schools
Jennifer PaceJennifer Pace
Reading Remediation Teacher at Russellville City SchoolsReading Remediation Teacher at Russellville City Schools