Leigh Mckibben
24 Club Ln. Earlville,MD
Summary
Dynamic professional with a proven track record at Wilmington Trust CO, excelling in problem-solving and team collaboration. Recognized for enhancing order fulfillment accuracy and implementing efficient packaging techniques, resulting in improved shipping operations. Committed to maintaining warehouse safety and delivering exceptional service in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Warehouse Associate
Bella-Alo Warehouse
North East, MD
09.2025 - 12.2026
- Operated forklifts and pallet jacks to transport materials within warehouse.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Maintained cleanliness and safety standards throughout warehouse environments.
- Collaborated with team members to optimize loading and unloading processes.
- Implemented efficient packing techniques to enhance shipping operations.
- Conducted quality checks on incoming and outgoing shipments for accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Completed regular cycle counts to maintain accurate inventory records.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
Customer Service Representative
Comcast CO
Newark ,DE
11.2011 - 06.2025
- Assisted customers with inquiries and technical support via phone and online chat.
- Resolved billing issues efficiently to enhance customer satisfaction and retention.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to streamline processes and improve response times.
- Trained new hires on company policies and effective customer service techniques.
- Conducted follow-up calls to ensure resolution of issues and maintain customer loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Head Bank Teller
Wilmington Trust CO
Bear, DE
04.1995 - 12.2004
- Supervised daily operations of teller line, ensuring compliance with policies and procedures.
- Trained and mentored junior tellers on customer service techniques and transactional accuracy.
- Implemented process improvements to enhance workflow efficiency and reduce transaction times.
- Managed cash flow, balancing drawer at end of shifts to maintain financial integrity.
- Developed strong relationships with clients to facilitate product recommendations and increase satisfaction.
- Monitored teller performance metrics, providing feedback for continuous improvement initiatives.
- Coordinated team schedules to optimize service levels during peak hours and special events.
- Resolved customer inquiries and issues promptly, maintaining high standards of service excellence.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Contributed to the development of training materials for new hires, improving overall team competency levels.
- Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
Education
High School Diploma -
Bohemia Manor High School
Chesapeake City, MD06.1991
Skills
Packaging and labeling
Attention to detail
Problem-solving
Team collaboration
Lifting and sorting
Labeling and boxing
Order picking
Shipping and receiving
Warehouse safety
Order picking and processing
Order fulfillment
Warehouse environment safety
Timeline
Warehouse Associate
Bella-Alo Warehouse
09.2025 - 12.2026
Customer Service Representative
Comcast CO
11.2011 - 06.2025
Head Bank Teller
Wilmington Trust CO
04.1995 - 12.2004
High School Diploma -
Bohemia Manor High School