Leigh Minter

• Document patient medical information, case histories, medical records and insurance details to facilitate smooth admissions.
• Enhance office productivity by handling high volume number of calls and referrals for 10 substance and mental health treatment centers around the country.
• Communicate with referral sources, nurses, case managers, business development reps, management and associated staff to ensure timely and smooth admissions.
• Treat our clients with the upmost respect, empathy and kindness.
• Provide excellent customer service to patients, family members, and healthcare providers during the intake process.
• Manage high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
• Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
• Maintain strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.

Customer service representative/Pest Department

Answering and making high volume of calls

Various reports

Scheduling appointments

Customer service

Collections

Service Pro systems

Entering agreements in system

Promoted to Office Manager May, 2021

Supervising Customer Service Rep

Financial Reports

Coordinating service manager and general managers schedules

Payroll

Commissions Reports

Establishing trusting relationships with customers and coworkers

Training

Record keeping

Bank deposits

Processing agreements

Accounts Payable

Billing

New hire paperwork and processing

Month end financials

• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Met customer call guidelines for service levels, handle time and productivity.

At ArmorUp40 Recovery Homes I monitored the residents mandatory meetings and household responsibilities including chores. I monitored and implemented the house rules and procedures. I coordinated transportation to meetings, Church and other house functions. I used conflict resolution with the residents when needed.

Minter Family Farms - Assistant Field Manager

Handled large amounts of cash/bank deposits

Customer service

Maintaining field

Maintaining social media marketing

Florida Pesticide Research

Agricultural contract work

Both are family businesses

Starting position was Collector I, Promotion to Collector II

Collections for secondary finance company for vehicles, customer service

Skip tracing, collections, taking payments, processing deferments and payment plans

Promoted to Supervisor

Supervised 12 employees, financial reports, repossession process of vehicles, in depth skip tracing, coaching, interviewing and hiring employees