Leigh Mountcastle
Naples,FL
Summary
Senior Executive Director ; with 25 years in the industry. Multi site and Specialist in senior adult living.
Senior Nursing Review Specialist ;with expertise in regulatory compliance, medical record review, and quality improvement. Skilled in identifying gaps, applying policy, and supporting consistent, accurate decisions across review workflows. Senior nursing review specialist with expertise in regulatory compliance, medical record review, and quality improvement. Known for accurate case analysis, streamlined workflows, and strong communication that supports timely decisions and better outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Senior Nursing Review Specialist
Leitner Tort De Fazio & Brause, PC
Edison, New Jersey
02.2023 - Current
- Reviewed documents for accuracy, completeness, and compliance with internal standards.
- Identified inconsistencies and facilitated review workflows for timely correction.
- Interpreted guidelines to support accurate decisions across employer review operations.
- Supported employer review procedures to keep document processing consistent.
- Checked case details against policy records and supporting source information.
- Prioritized incoming reviews based on urgency, type, and department needs.
- Communicated findings to team members and coordinated efforts to obtain missing information.
- Developed strategies that enhanced customer satisfaction ratings through targeted improvements.
- Prepared presentations highlighting key insights gained through review activities.
- Participated in brainstorming sessions designed to generate ideas for enhancing the customer experience.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
Executive Director of Operations
Naples Green Village
Naples, Florida
08.2021 - 05.2024
- Formulated comprehensive strategies to enhance operational efficiency and drive organizational growth.
- Implemented innovative programs that aligned with long-term goals and improved service delivery.
- Directed daily operational activities to ensure seamless service delivery and adherence to standards.
- Directed daily operations across departments at Naples Green Village senior living community to ensure service excellence.
- Coordinated resident services and care teams to enhance operational synergy and optimize facility operations.
- Cultivated open communication channels among teams to enhance collaboration and information sharing.
- Managed budgets, purchasing, and expense control processes.
- Monitored compliance with safety, licensing, and quality requirements.
- Monitored operational processes to identify improvement areas, implementing best practices to elevate service quality.
Education
CAM
Larson
Naples, FL09-2026
Certification - ALF Management
ALF Core
Boca Raton, FL04-2007
Associate of Science - Nursing Practice
Saint Mary's University of Minnesota
Winona, MN06-1984
Skills
- Medical record review
- Patient care coordination
- Care plan management
- Patient discharge planning
- Regulatory compliance
- Quality improvement
- Clinical protocols
- Healthcare data management
- Electronic health records
- Facility operations
- Budget management
- Operational budgeting
- Resource allocation
- Staff supervision
- Coaching and mentoring
- Orientation training
- Employee onboarding
- Onboard new hires
- Performance analysis
- Feedback management
- Management consulting
- Strategic planning
- Operational efficiencies
- Relationship building
- Professional collaboration
- Effective communication
- Problem-solving aptitude
- Industry expertise
- Human resources support
- Complaint management
- Clinical consultation
- Operational efficiencies
- Relationship building
- Clinical consultation
Certification
- Nursing License Multi state
- ALF Core State of Florida
- CAM License State of Florida
Timeline
Senior Nursing Review Specialist
Leitner Tort De Fazio & Brause, PC
02.2023 - Current
Executive Director of Operations
Naples Green Village
08.2021 - 05.2024
CAM
Larson
Certification - ALF Management
ALF Core
Associate of Science - Nursing Practice
Saint Mary's University of Minnesota