Leigh Parsons
Customer Service Account Management
Houston,TX
Summary
Motivated and resolute, Customer Service Professional with 20+ years of diverse experience in Customer Service, Sales, and Management. Solid collaborator with outgoing, positive demeanor and proven skills in establishing rapport. Specialize in quality, speed, and process optimization to maintain customer satisfaction and retention at 100% success. Directly and efficiently, address customer concerns head-on to develop and implement efficient initiative-taking solutions.
Overview
25
25
years of professional experience
Work History
Key Account Customer Service Manager
Stinger Chemicals
Houston, TX
11.2013 - 08.2020
- Managed portfolio of 500 Auto Auction accounts and $ 2 million in sales.
- Liaised between clients, sales team and management to support and quickly resolve issues.
- Addressed multiple industry issues and provided client support.
- Recognized for cultivating long-term quality relationships with over 300 auction managers and client accounts by implementing effective "above industry" standard processes effectively.
- Contributed to event marketing, sales and brand promotion.
- Developed and managed high value accounts through consultive selling, order processing, Invoicing, payments, shipping, and deliveries and optimized proactive client solutions for retention and quality driven improvement.
- Kept detailed records of daily activities through online customer database utilizing Sales Force CRM, Intuit freight and shipping software and Quick Books Enterprise.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Coordinated with Car Auction's, Car Wash and Detail shop owners and for timely delivery of Car Wash, Detail Products and Accessories.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Licensed Residential Real Estate Agent
ZipRealty
Houston, TX
02.2010 - 11.2013
- Advised and informed over 100+ prospective clients on current market activities and conditions.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Wrote contracts to outline sales and purchases of properties.
- Maintained social media accounts to promote properties and interact with potential clients.
- Compared recently sold area properties to determine competitive market prices utilizing HAR multiple listing service.
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
Licensed Real Estate Agent
Chodrow Realty Advisors
Houston, TX
06.2007 - 02.2010
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Wrote contracts to outline sales and purchases of properties.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Increased home sales through persuasion, negotiation and closing process.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Handled over 10 weekly home sales, working with buyers, sellers and banks to facilitate smooth sales transactions and satisfied customers.
General Manager of Operations
Beauty Brands Salon & Spa
Webster, TX
03.2005 - 02.2007
- Recognized, promoted and formally rewarded in 2006 for driving year-over-year business growth while leading operations with strategic vision and long-range planning.
- Devised processes to boost long-term business success and increase profit levels.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
District Sales Manager
Ratner Companies
Falls Church, VA
04.1994 - 02.2004
- Monitored customer trends, market conditions and competitor actions to adjust strategies and achieve sales goals resulting in consistent positive revenue growth over prior year.
- Assessed and managed 21 location's individual and team performances, analyzing data to determine best methods to improve sales results.
- Introduced new inventory management measures, effecting positively decreasing product theft over 75%.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Surpassed business sales targets by devising, deploying and optimizing Salon sales strategies
Education
High School Diploma -
Osbourn Park High School
Manassas, VACosmetology -
Potomac Academy of Hair Design
Manassas, VAReal Estate Sales Agent -
Champions School of Real Estate
Houston, TXSkills
MS Office Suite-Outlook -Word-Excel
undefinedTimeline
Key Account Customer Service Manager
Stinger Chemicals
11.2013 - 08.2020
Licensed Residential Real Estate Agent
ZipRealty
02.2010 - 11.2013
Licensed Real Estate Agent
Chodrow Realty Advisors
06.2007 - 02.2010
General Manager of Operations
Beauty Brands Salon & Spa
03.2005 - 02.2007
District Sales Manager
Ratner Companies
04.1994 - 02.2004
High School Diploma -
Osbourn Park High School
Cosmetology -
Potomac Academy of Hair Design
Real Estate Sales Agent -
Champions School of Real Estate
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