Leigh Payton
Clinton,MS
Summary
Reliable Store Manager with 10+ years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Hair Plus Beauty Supply
Clinton , MS
2013.07 - Current
- Resolved customer complaints in a timely manner.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Recruited, hired, and trained employees on operations and performance expectations.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Partnered with store leadership team to learn and understand management processes and reports.
- Researched out-of-stock items to find additional inventory in other store locations.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Jim Hill High School
Jackson, MS2012-05
Skills
- Budget Administration
- Store Operations Oversight
- Promotional Planning
- Talent Recruitment
- Team Development
- Shift Scheduling
- Flexible Schedule
- Friendly and Positive
- Opening and Closing Procedures
- Staff Management
- Sales Professional
Certification
- Licensed Cosmetologist
References
References available upon request.
Timeline
Store Manager
Hair Plus Beauty Supply
2013.07 - Current
High School Diploma -
Jim Hill High School
- Licensed Cosmetologist
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