Leigh Perez
West Jordan,UT
Summary
Professional with proven track record in leading complex implementation projects. Strong focus on team collaboration and achieving results, ensuring successful project delivery. Skilled in stakeholder management, process optimization, and change management. Known for adaptability and reliability in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Implementation Manager
Waterford.org
09.2022 - Current
- Coordinated meetings with Partners' technical team to set up 3rd party configurations for supporting rostering needs with Classlink or Clever
- Assisted Partners in school set up and troubleshooting for Waterford Reading Academy
- Managed client relationships by providing ongoing support and addressing concerns during implementation phases.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Tier 2 Support Team Lead
Waterford.org
10.2020 - 09.2022
- Provided remote technical support for Waterford’s users, including school districts, schools, and home users. Support was for personal, enterprise, and Waterford-provided equipment.
- Led support team to enhance customer satisfaction through effective issue resolution strategies.
- Developed training materials and provided mentorship for new team members to ensure consistent service delivery.
Tier 2 Support
Waterford.org
12.2018 - 10.2020
- Provided educational support for Waterford’s UPSTART program to English and Spanish-speaking users of all income levels.
- Provided on-site and virtual group trainings to home users on how to use Waterford’s UPSTART program in English and Spanish. On-site training required travel to several states.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Software Engineering
Western Governors University
Millcreek, UT07-2027
Skills
- Windows 7, 8, 10, 11
- Ubuntu Linux
- Chromebooks
- Mobile App Support
- Experience with Salesforce
- Jira
- Confluence
- Team Viewer
- G Suite
- Android
- IOS
- Clever integration expertise
- ClassLink integration expertise
- Proficient in JavaScript
- Proficient in Python
- Proficient in MySQL queries
Certification
CompTIA A+, July 2019 – July 2022, renewed: July 2025 – July 2027
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Implementation Manager
Waterford.org
09.2022 - Current
Tier 2 Support Team Lead
Waterford.org
10.2020 - 09.2022
Tier 2 Support
Waterford.org
12.2018 - 10.2020
Bachelor of Science - Software Engineering
Western Governors University
Similar Profiles
Yolanda GallardoYolanda Gallardo
Technical Support Specialist at Waterford.orgTechnical Support Specialist at Waterford.org
Traci WalkerTraci Walker
Program Coach at Waterford.orgProgram Coach at Waterford.org
Megan RothMegan Roth
Publications Manager at Waterford.orgPublications Manager at Waterford.org
VERONICA LAVAKAVERONICA LAVAKA
Administrative Coordinator at Emerge LogisticsAdministrative Coordinator at Emerge Logistics
McKell CollotziMcKell Collotzi
Real Estate Agent at Century 21Real Estate Agent at Century 21