Leigh Perez
SOUTH PLAINFIELD,NJ
Summary
Adept at elevating customer experiences, I leveraged teamwork and upselling techniques at Rosie's Wine Bar to significantly boost sales. My knack for conflict management and exceptional communication fostered a positive environment, enhancing guest relations and staff cohesion. Proven leadership and efficiency propelled operational improvements, underscoring my commitment to achieving and surpassing business goals.
Overview
11
11
years of professional experience
Work History
Lead Server and Bartender
Rosie's Wine Bar
11.2016 - 06.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Preschool Teacher
Our Little School House
09.2012 - 09.2016
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Addressed behavioral and learning issues with parents and daycare management.
- Applied play-based strategies to provide diverse approaches to learning.
- Allowed for ample outdoor discovery time in schedule each day.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Encouraged use of technology to support student learning.
- Incorporated music, art and literature into curriculum.
- Modeled positive behavior and communication skills for students.
Education
Associates Degree Liberal Arts - Communications
Raritan Valley Community College
Branchburg Township, NJ05.2004
Skills
- Teamwork and Collaboration
- Upselling techniques
- Bill computation
- Accurate money handling
- Problem-Solving
- POS Systems
- Guest Relations
- Conflict Management
- Team Leadership
- Exceptional communication
- Critical Thinking
- Positive and Friendly Attitude
- Resourceful and Reliable
- Organization and Efficiency
- Relationship Building
- Cash Handling
- Attention to Detail
- Staff Supervision
- POS system operations
- Operational Efficiency
- Responsible and Trustworthy
- Customer Service
Timeline
Lead Server and Bartender
Rosie's Wine Bar
11.2016 - 06.2023
Preschool Teacher
Our Little School House
09.2012 - 09.2016
Associates Degree Liberal Arts - Communications
Raritan Valley Community College
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