Leigh Petrowski
Milan
Summary
Customer Care Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
30
30
years of professional experience
Work History
Customer Care Representative/ Account Manager
Daicel/ Chiral Technologies
Ann Arbor
05.2022 - Current
- Process Inquiries from sales to create quotes for existing or potential customers.
- Input all purchase orders into computer software and send confirmations to customers
- Handle incoming calls from customers regarding product questions, price availability.
- Package and ship all orders and assigning Carrier pick up for domestic and overseas shipments.
- Intake and organization of new inventory and proto-types
- Conducting monthly inventory count and running reports pertaining to Sales goals and Monthly Budget goals.
- Answering,sending and following through with requests from all emails sent to the customer care department.
Office Manager/ Accounting Assistant
University Towers
Ann Arbor
03.2020 - 08.2022
- Compile 8 daily reports for corporate, regarding apartment vacancies, tenant renewals, potential prospects, website activity and google ads.
- Maintain records of all sick, vacation and comp days any employee has or uses
- Prepare timecards, process payroll and update employee files.
- Manage the 6 front desk attendants.
- Process paperwork for Leases and Subleases and run background checks.
- General office duties. Answering phones, filing and faxing.
- Manage all company Marketing via email blasts, fliers, social media and Google ads.
- Handle all parking pass leases.
- Activating door fobs for entry into building.
- Make apartment keys, change lock cores and change out mailbox locks.
- Take pictures and document all windows being replaced in building for lawsuit.
- Decorate and organize resident appreciation events.
- Collecting quarters from laundry machines and filling change machine.
Production Inspector/ Crane Operator
Michigan Seamless Tube
South Lyon
09.2018 - 03.2020
- Utilizing multiple measuring tools to inspect tubes meet order specifications.
- Double check order invoice and material match what customer is requesting.
- Preform tests on material to make sure the grade of steel is correct.
- Move material from one location to another using a 5 ton overhead crane.
- Preform daily crane inspections to ,make sure crane is in proper running order and meets all safety regulations.
Office Manager
On The Mark Mechanical
Ann Arbor
08.2017 - 09.2018
- Bookkeeping in Quickbooks- All invoicing, payment retrieval and Statements.
- Payroll using Intuit and ADP.
- Hiring new techs and processing benefit paperwork.
- Handling incoming sales calls from customers and getting HVAC and AC quotes out.
- Scheduling and Dispatching jobs for techs.
- Assisting on ordering parts.
- Managing office supplies.
- Collection calls for over due accounts.
Office Assistant
Augusta Woods Manufactured Community
Willis
05.2016 - 08.2017
- Handling residents' complaints and concerns.
- Assisting the community manager with daily tasks.
- Typing of documents and correspondences regarding community and residential issues.
- Entering monthly invoices and gas receipts into the computer system.
- Updating and maintaining databases containing invoices, resident information, violations and community wide contractors.
- Monitoring and ordering inventory of office supplies.
- Answering incoming calls pertaining to Community Issues.
- Creating the monthly newsletter and scheduling of all Community events.
Google Optimization Specialist
Arvato Bertelsmann
Farmington Hills
02.2015 - 05.2016
- Optimize business owners marketing campaigns and monthly budgets using Google Ad Words, Merchant Center and Google Analytics.
- Manage and create team daily productivity goals.
- Resolve billing and payment queries.
- Multitask through several software programs to resolve client's questions or concerns.
- Daily understanding of product updates.
- Technical ability to walk client through account set up, printing reports or communicating matters into laymen's terms.
Account Representative
GC Services
Lansing
07.2013 - 02.2014
- Handling incoming and outgoing calls pertaining to Driver Responsibility Fees.
- Setting monthly payment plans and processing electronic payments.
- Utilizing software programs to skip trace individuals with State of Michigan debts.
- Meeting monthly goals and maintaining quality assurance standards.
Jackson Elementary PTO Treasurer
Jackson Elementary School
Fort Campbell
08.2004 - 06.2011
- Balance bank account with monthly statements.
- Make sure all Bill's are paid on time.
- Pay vendors.
- Coordinate any and all PTO fund raisers.
- Run weekly events ran by PTO to raise money.
- Input all bank activity into Quickbooks software.
Annuity Assurance Representative
Jackson National Life Ins
Lansing
02.1999 - 10.2003
- Managing incoming calls in regards to annuity policies for clients and agents.
- Processing inquiries made pertaining to an individual's policy.
- Multi-tasking between multiple systems to better assist clients and answer questions to the best of my ability.
- Participate in departmental meetings.
- Assembling and mailing process of the annuity contracts for agents and clients.
Member Service Representative
United States Senate FCU
Alexandria
11.1997 - 01.1999
- Provide excellent customer service to all members.
- Loan application approvals and general account transactions.
- Debit card reissuing and/or canceling.
- Placing orders for personal checks.
- Data entry and general clerical support.
Light Weight Vehicle Mechanic
US Army
Fort Drum
07.1995 - 08.1997
- Performing scheduled and unscheduled maintenance on vehicles.
- Conducting monthly parts inventory.
- Using network computers to fill out required forms, update vehicle status, and record repairs preformed.
Education
Associates Degree -
Hopkinsville Community College
Hopkinsville, KYBachelor of Arts - Accounting And Finance
Austin Peay State University
Clarksville, TNSkills
- SAGE
- Microsoft Office
- Outlook
- PowerPoint
- Google AdWords
- Google Analytics
- Google Docs
- QuickBooks
- ADP
- Billing
- Payroll
- Marketing
- Data entry
- Human resources
- Accounting
- Yardi
- Logistics
- Order processing
- Inventory management
- Customer inquiry resolution
- Data entry accuracy
- Customer relationship management
- Sales reporting
- Time management
- Problem solving
- Attention to detail
- Complaint handling
- Database research
- Customer relations
- Inbound customer service
- Email communication
- Quality assurance
- Task prioritization
- CRM software
- Payment processing
- Multitasking and organization
Additional Information - Computer Knowledge
- SAGE
- QuickBooks
- Microsoft Office Professional (Word, Excel, PowerPoint, Publisher, Access and Outlook)
- Google Docs
- Google Sheets
Assessments
- Reliability, Proficient, 11/01/19
- Attention to detail, Proficient, 02/01/21
- Data entry: Accuracy, Highly Proficient, 02/01/21
- Supervisory skills: Interpersonal skills, Proficient, 02/01/21
- Spreadsheets with Microsoft Excel, Proficient, 02/01/21
- HR: Compensation & benefits, Familiar, 03/01/20
- Work style: Conscientiousness, Highly Proficient, 02/01/20
- Office manager, Highly Proficient, 02/01/20
- Scheduling, Proficient, 02/01/21
- Administrative assistant/receptionist, Expert, 02/01/20
- Work motivation, Expert, 02/01/21
- Verbal communication, Highly Proficient, 02/01/21
- Customer focus & orientation, Highly Proficient, 02/01/21
- General manager (hospitality), Proficient, 02/01/21
Military Service
United States Army, E4
Timeline
Customer Care Representative/ Account Manager
Daicel/ Chiral Technologies
05.2022 - Current
Office Manager/ Accounting Assistant
University Towers
03.2020 - 08.2022
Production Inspector/ Crane Operator
Michigan Seamless Tube
09.2018 - 03.2020
Office Manager
On The Mark Mechanical
08.2017 - 09.2018
Office Assistant
Augusta Woods Manufactured Community
05.2016 - 08.2017
Google Optimization Specialist
Arvato Bertelsmann
02.2015 - 05.2016
Account Representative
GC Services
07.2013 - 02.2014
Jackson Elementary PTO Treasurer
Jackson Elementary School
08.2004 - 06.2011
Annuity Assurance Representative
Jackson National Life Ins
02.1999 - 10.2003
Member Service Representative
United States Senate FCU
11.1997 - 01.1999
Light Weight Vehicle Mechanic
US Army
07.1995 - 08.1997
Associates Degree -
Hopkinsville Community College
Bachelor of Arts - Accounting And Finance
Austin Peay State University