Leigh Samuels

• Provide general administrative support for 3 Executive Directors and 25 Medical Directors.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Reviewed and edited documents for accuracy, grammar and clarity.
• Prepared PowerPoint presentations for senior-level staff with attention to detail.
• Offered technical support and troubleshot issues to enhance office productivity.
• Created and distributed agendas for meetings and conference calls as part of meeting preparation.
• Manage and maintain a shared calendar via Sharepoint to track time away from the office.
• Volunteered to help with special projects of varying degrees of complexity.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Manage and maintain monthly invoicing including reviewing for any errors, submitting final amounts to Finance and Accounts payable for payment
• Created and Designed a Sharepoint Database to track the review of Clinical Document Program Review (CDPR) by the Medical Director Team.
• Assist Human Resources with the onboarding process for newly hired Medical Directors including setting up additional interviews with the team, acquiring necessary equipment once hired and any system access they will need.

• Provide general administrative support for 8 offices.
• Maintained database and spreadsheets with accurate inventory and status.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Kept corporate and client information confidential, adhering to data safety measures.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Format Resumes on an as needed basis
• Prepare Verification of Employment letters and forms as requested by Human Resources
• Initiate IT & Healthcare background checks as mandated by each client.
• Create new client and consulting contracts
• Request new and updated Certificate of Insurance as needed by our clients.
• Managed and maintained Reference Checking process for all contract new hires
• Re-designed Access Database used to manage our Consultant on billing tracker as well as streamlined the process of reporting to help Executive Management manage who we have / had on billing
• By creating this database, it has helped report more efficiently on our daily gross profit on a weekly & monthly basis
• Produce month end Recruiting, Sales & Client reports to help Executive Management ensure we are on target to hit our goals.

Contract Position – End Client: HSBC Securities, Inc – HTS Global Banking and Markets

• Provide general administrative support to four HR Generalists with a business population of nearly 600 staff including answering phone, fax / scan of documents, ordering supplies.
• Supported extensive redundancy exercise: termination notices, payroll (final pay, outstanding vacation and severance payments) and outplacement registration. Involved in all stages, including planning, execution and final review.
• Manage the full onboarding process for fulltime, contract hires and internal transfers.
• Delivered friendly assistance with new hires throughout interviewing and hiring process.
• Assisted integration of Taleo, including troubleshooting initial system failures.
• Responsible for requisition management for all open vacancies.
• Facilitate background checks, drug screens and fingerprinting; collaborating with Legal, Compliance and Security and Fraud Risk teams when discrepancies arise.
• Provide ad-hoc reporting for senior business partners to support headcount, resourcing, performance and reward management planning.
• Collaborate with management on key structural changes and facilitate updates to global HR system.
• Advise employees on internal policies and procedures.
• Maintain and update Employee Files to meet audit standards.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

• Provide Customer Service and asked customers questions to determine, verify and solve common problems.
• Looked for additional ways to expand products to customers by upselling new products and services.
• Suggested operational improvements to enhance quality, improve production times and reduce costs.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Trained new customer service agents on policies and procedures to support favorable customer experiences.
• Maintained key performance indicators and acceptable performance levels to support assigned customer base.
• Monitored customer feedback to identify areas of improvement in customer experience.
• Investigated customer complaints and escalated issues to address critical requests.
• Responsible for opening and closing cash management, including loading of tills, end of day safe count and nightly deposit count
• Performed Pricing Specialist responsibility including utilizing corporate reports to execute markdowns, signage installations and other marketing practices.

Program Analyst

• Created and maintained all Program Reporting Dashboards for Monthly and Quarterly Business Reviews.
• System Administrator for local and global project tracking systems of 150+ projects utilizing Primavera Project Management software.
• Developed training and standard operating procedures for 40+ users using Primavera Project Management software.
• Provided project management software user support, project auditing and overall system performance monitoring.
• Worked closely with Primavera Project Management software development team to ensure application met the needs of business requirements.
• Assisted in recruitment of Green Belts from the business area through training classes.
• Assisted in on-boarding of new hires in conjunction with Human Resources ensuring system access on Day 1.
• Assisted in tracking attendance & personal time off request calendar through Microsoft Outlook, extracted information and entered in PeopleSoft.

Training Coordinator

• Coordinated logistics for all AXA Way Training classes with internal & external vendors including managing budget, course demand and trainer availability.
• Scheduled local training course via Internal Human Resources website that allowed employees to register online and few description of courses offered.
• Assisted in travel arrangements/expenses (GERS) for colleagues.
• Maintained Program Managers calendar to help aid in the scheduling of the training classes.
• Maintained a database of attendees of training classes and supplied reports to the Program Manager.