Leigh Severance
Billings
Summary
Proven Sales Associate with over 20 years of experience. Specializing in customer service and sales strategies. Excelled in building lasting client relationships and consistently meeting sales targets through exceptional people skills and problem-solving abilities. Achieved significant customer satisfaction by leveraging teamwork and collaboration, enhancing store performance and revenue.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
20
20
year of professional experience
Work History
Sales Associate
Archie Cochrane Ford
01.2025 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Sales Associate
Denny Menholt Chevrolet
12.2023 - 12.2024
- Marketed personal sales expertise consistently over 20 years.
- Maintained consistent client relationships across multiple store locations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Billings Senior High
Billings, MTSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Verbal/written communication
- Client service
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- Meeting deadlines
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Associate
Archie Cochrane Ford
01.2025 - Current
Sales Associate
Denny Menholt Chevrolet
12.2023 - 12.2024
High School Diploma -
Billings Senior High
Similar Profiles
Jay FerberJay Ferber
Finance Manager/ Sales Manager at Archie Cochrane MotorsFinance Manager/ Sales Manager at Archie Cochrane Motors
Michele SaundersMichele Saunders
Administrative Support Officer for System of Care at Cochrane District Social Services Administration Board CochraneAdministrative Support Officer for System of Care at Cochrane District Social Services Administration Board Cochrane
Eglantine NicoudEglantine Nicoud
Foreman at ARCHIE ALEXANDER RACINGForeman at ARCHIE ALEXANDER RACING