Summary
Overview
Work History
Education
Skills
References
Timeline
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Leigh Ulrich

New Philadelphia

Summary

Accomplished Director of Operations at Digital Electronics Systems Inc., and Am-Tek Oil Inc., adept in strategic planning and operational efficiency, enhanced team leadership, and staff development. Spearheaded initiatives that significantly reduced costs and improved productivity. Excelled in customer engagement and operational oversight, achieving company-wide recognition for leadership. Demonstrated exceptional customer service and budget control, driving revenue growth and operational excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Director of Operations

Digital Electronics Systems Inc.
05.2012 - 10.2016
  • Oversaw multiple states, Including- Ohio, West Virginia, Pennsylvania, Louisiana, Mississippi, New Hampshire, Connecticut.
  • Handled scheduling, conferences, travel arrangements.
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
  • Assisted in recruiting, hiring and training of team members.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.

Director of Operations

Am-Tek Oil Inc
10.2016 - 01.2025
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks for over 800 Oil and gas wells in the state of Ohio.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled billing, accounts receivable and billable.

Education

GED -

Buckeye Career Center
New Philadelphia, OH
01.2014

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Operational Efficiency
  • Operations Oversight
  • Strategic planning and execution
  • Teamwork and Collaboration
  • Team Leadership
  • Staff training/development
  • Hiring and Onboarding
  • Budget Control
  • Creating and implementing processes
  • Multitasking Abilities
  • Problem-Solving
  • Attention to Detail
  • Decision-Making
  • Organizational Skills
  • Upselling
  • Interpersonal Skills
  • Records Management
  • Budget Development
  • Business Growth
  • Business Leadership
  • Scheduling
  • Payroll Administration and Timekeeping

References

References available upon request

Timeline

Director of Operations

Am-Tek Oil Inc
10.2016 - 01.2025

Director of Operations

Digital Electronics Systems Inc.
05.2012 - 10.2016

GED -

Buckeye Career Center

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Leigh Ulrich