Dorothy Leigh Winkler
5859 Lake Sinclair Drive, Sparta,MI
Summary
Administrative Assistant with successful experience in office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
29
29
years of professional experience
Work History
Project Manager/Accounts Receivable Specialist
Lake Country Glass And Mirror
02.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Managed projects from procurement to commission.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and implemented strategies to improve collection processes and reduce overdue payments.
Administrative Assistant
Burns & Burns, P.C.
03.2018 - 08.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Monitored supervisors' work calendars and scheduled appointments and meetings
- Handled client correspondence and tracked records to foster efficiency
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval
- Managed accounts and records of clients, observing confidentiality and extreme discretion
- Prepared drafts of forms, letters, and agreements for legal staff use
- Helped with intake of new clients and materials by setting up files and documenting important information
- Managed general clerical needs such as opening and closing files, scanning sheets, and faxing documents
- Handled office scheduled and made notes for deadlines, motion, or other important dates
- Filed Court documents and legal pleadings with Court Clerk on behalf of attorneys
Switchboard Operator
Navicent Health Baldwin, ORMC
02.2016 - 10.2017
- Connected called with appropriate professional or department
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Managed multi-line switchboard system for hospital
- Maintained up-to-date knowledge of emergency call procedure
- Received incoming calls and paged individuals and departments over PA system
Administrative Assistant
Department Of Juvenile Justice
12.1997 - 01.2000
- Monitored supervisor's work calendar and scheduled appointments, meeting, and travel
- Organized weekly staff meetings and logged minutes for records
- Coached new employees on administrative procedures, company policies, and performance standards
- Generated reports and typed letters for supervisor
Secretary II
Department Of Juvenile Justice
08.1996 - 11.1997
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Completed accurate daily report documents and memos
- Provided clerical support by copying, faxing, and filing documents
Secretary I
Department Of Juvenile Justice
06.1995 - 08.1996
- Responded to emails and other correspondence to facility communication and enhance processes
- Produced accurate office files, updated spreadsheets, and crafted presentations
- Completed accurate daily report documents and memos
- Provided clerical support to employees by copying, faxing, and filing documents
Education
High School Diploma -
Emanuel County Institute
Twin City, GA 3104706.1992
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Schedule Management
- Client Relations
- Work flow planning
- Advanced problem solving
- Project estimation and bidding
- Contract Management
- Data Analysis
Timeline
Project Manager/Accounts Receivable Specialist
Lake Country Glass And Mirror
02.2022 - Current
Administrative Assistant
Burns & Burns, P.C.
03.2018 - 08.2021
Switchboard Operator
Navicent Health Baldwin, ORMC
02.2016 - 10.2017
Administrative Assistant
Department Of Juvenile Justice
12.1997 - 01.2000
Secretary II
Department Of Juvenile Justice
08.1996 - 11.1997
Secretary I
Department Of Juvenile Justice
06.1995 - 08.1996
High School Diploma -
Emanuel County Institute
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