Leigha Blake

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.

Assist the General Manager with new membership sales by bringing new members to the studio, building a relationship, providing a positive experience, and successfully moving them through the sales process to a membership sale. As well as conduct tours of the facility while establishing a relationship and targeting an individual's goals and needs. Emphasize and enforce objectives of the club as a fitness and wellness provider Present available services to current or prospective members and book quality appointments to achieve monthly sales quota.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.

Dedicated store manager of a successful business in downtown New Haven, CT.

Responsibilities include maintaining an exemplary customer-oriented environment through recruitment and training of sales associates, designing and implementing action plans to promote individual capacity building and sales growth, effectively communicating company policies and high standards of conduct to employees. Additionally, opening and closing procedures, scheduling shifts, banking, merchandising the layout of the store and front window, setting and meeting daily goals, reporting to upper management, inventory maintenance, and motivating employees by setting a positive example daily.

• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Trained and developed new employees for ease of transition into team.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.