Hi, I’m
Leigha Bowlick
Clinical Administrative Coordinator
White,Ga
"The only limit to our realization of tomorrow will be our doubts of today."
- Franklin D. Roosevelt
Summary
Dedicated administrative professional experienced in handling recordkeeping, correspondence and data entry. Excellent relationship-building abilities to work easily with patients and colleagues of all backgrounds. Knowledgeable Clinical Administrative Coordinator with over three years overseeing organization of patient care. Strong track-record leading intake processes, including admission, insurance benefits and financing, appointment scheduling and care administration. Dutifully organizes health care professionals' work, overseeing records management, staff assignments and patient referrals. Provides thorough customer resources to address complex patient concerns, requests, and inquiries.
Overview
7
years of professional experience
Work History
Discover Integrated HealthKennesaw, GA
Clinical Administrative Coordinator
07.2020 - Current
Job overview
- Collaborated with attorneys, outsourced associations, and team members regarding patient referrals and service authorizations.
- Acted as a liaison between patients, physicians, nurses, and other healthcare staff members.
- Updated patient demographic information in EHR systems following each visit or procedure performed at the clinic.
- Ensured all necessary medical records were properly filed and updated regularly.
- Kept permanent records current to support auditing processes and meet requirements.
- Processed payments for services rendered within the clinic's financial system.
- Assisted with the coordination of scheduling and maintaining patient appointments.
- Performed administrative tasks such as filing, photocopying, data entry, and record keeping.
- Computed balances, totals or commissions to support accounting team.
CAS Med SpaCanton, GA
Aesthetician/CoolSculpting Specialist
07.2018 - 06.2020
Job overview
- Provided facial treatments such as deep cleansing, exfoliation, extraction and massage to clients.
- Developed customized skin care regimens for each client based on their individual needs.
- Analyzed clients' skin type and condition to recommend appropriate products and treatments.
- Maintained cleanliness of treatment room and equipment.
- Educated clients on proper skin care techniques for optimal results.
- Assisted in developing marketing strategies to promote spa services.
- Demonstrated safe use of all products used during treatments.
- Organized inventory of supplies and restocked shelves when necessary.
- Kept records of customer treatments and progress notes.
- Adhered to safety protocols regarding sanitation standards in accordance with state regulations.
- Conducted research on new techniques, technology, or products related to esthetics.
- Attended trade shows or conferences related to aesthetic practices.
- Performed administrative duties such as filing documents or taking payments from customers.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Created training materials for new hires on the company's procedures and policies.
- Conducted regular meetings with staff to review progress and address any concerns.
- Analyzed data from customer surveys to identify trends in customer behavior.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Assisted in performing minor surgeries such as suturing lacerations or removing foreign bodies from the skin.
- Monitored progress of patients over time through regular follow-up visits.
- Provided orientation to new employees on company policies and procedures, job responsibilities and expectations.
- Developed and implemented customized solutions for each client's individual requirements.
Smax PhotographyHolly Springs, GA
Sales Manager
08.2017 - 07.2018
Job overview
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Implemented process changes designed to streamline workflow within the department.
- Maintained accurate records of all transactions between customers and company representatives.
Education
Armstrong State University, Savannah, GA
Some College (No Degree) from Business Economics
Elaine Sterling Institute, Sandy Springs, GA
Licensed Esthetician
University Overview
- Additional business leadership seminars and training
- Certified neuropathy treatment facilitator
- Additional coursework in neuropathy
- Certified phlebotomist
- Certified in European Facial Techniques
- Certified for various spa and medical equipment and products
- Advanced waxing specialist training
- Camouflage Make-up coursework
- Cellulite Treatment training
- Completed HydraFacial training course
Continued Education
University Overview
- CoolSculpting Certified through Zeltiq/Allergan
- Phlebotomy/EKG Certified through Medical2
- Micro-Needling Certified through Skin Pen - with and without Plasma
- Laser Trained on Aerolase Laser
- Dermaplaning Trained
Skills
- Clerical expertise
- Problem-Solving Skills
- Client relations developement
- Sales and Communication
- Technology and Systems: Acom, RapidPM, Availity, Teams, Word, Excel, Powerpoint
- HIPAA Knowledge
- Provider Relations
- Documentation Skills
- Records Reviews
- Business Correspondence
- Patient Scheduling
- Medical Terminology
- Office Management
- Policy Implementation
- Recordkeeping Skills
- Insurance Verification
- Calendar Management
- Data Entry
- Sales and Communication
- Hospitality Services
- Recordkeeping Expertise
- Case management
- Patient services management
- Direct Patient Care
- Patient relationship management
- Documentation skills
Affiliations
- Experience Team Volunteer for church
- Learning to speak Cantonese
- Book Club Leader
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Administrative Coordinator
Discover Integrated Health
07.2020 - Current
Aesthetician/CoolSculpting Specialist
CAS Med Spa
07.2018 - 06.2020
Sales Manager
Smax Photography
08.2017 - 07.2018
Armstrong State University
Some College (No Degree) from Business Economics
Elaine Sterling Institute
Licensed Esthetician
Continued Education
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