Leigha Dickerson
Eastaboga,AL
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Machine Operator
MJB Wood Group
03.2024 - 07.2024
- Complied with company and OSHA safety rules and regulations
- Set up and ran machinery to produce exceptional products for industrial needs
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly
- Set up and adjusted equipment and properly configured machines for daily operation
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Quickly shut down equipment in emergency situations following protocols
- Operated and controlled Edgebander, CNC, Panel Saws Strap machines
- Suggested specific ideas for process, productivity and safety improvements
- Checked quality of Product or Service by frequent chemical analysis.
Parts Stager
Legacy Cabinets
05.2020 - 03.2024
- Retrieved raw materials and put in paint room to be painted
- Inspected parts and replaced if needed damage or repairs
- Kept work areas neat, clean and free from debris
- Moved pallets to line with paper jacks to stay on top of demanding schedules
- Moved cardboard, plastic ties, and other debris from unboxing to trash
- Coordinated efficient organization, palletizing and transportation of completed packages
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Followed orders precisely for correct items, sizes and quantities
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Interacted with guests in friendly and knowledgeable way
- Monitored tasks and staff assignments to deliver projects under-budget and on-time
- Supervised and trained new staff in performing census
- Moved merchandise using pallet jacks and hand trucks
- Recorded daily activities for inventory control
- Managed timely and effective replacement of damaged or missing products
- Able to work with little to no supervision and complete tasks and responsibilities on time
- Pulled all parts for cabinets for the presidential line
- Ran Machines in dado drill press, dove tail, edgebander, panel saws, amd CNC machine
- Worked in paint rooms as well as frames and end panels.
Process Associate
Honda Manufacturing of Alabama
05.2015 - 10.2018
- Built rear suspension for pilot and Mdx
- Installed right side control arm, right side drive shaft, right side damper right side abs sensor, left side stable bar, left side abs sensor and left side final torque
- Right and left brake assembly right and left side drum assembly right and left side caliper and right and left side caliper torque
- Glass repair team and general repair team.
Customer Service Representative
Courtesy Call
04.2011 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
Cashier Team Lead
Sears
10.2009 - 12.2010
- Assisted customers by answering questions and fulfilling requests
- Increased customer loyalty and retention
- Helped customers complete purchases, locate items, and join reward programs
- Quickly and accurately counted drawers at start and end of each shift
- Restocked and organized merchandise in front lanes
- Processed both cash and card purchases and returns
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Communicated with customers and team members to solve problems
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring
- Operated POS cash register and equipment to collect payments
- Trained team members on cash register operation and cash handling
- Identified and resolved discrepancies and errors in customer accounts
- Performed cash, card and check transactions to complete customer purchases
- Worked with floor team and managers to meet wide range of customer needs
- Operated cash register to record transactions accurately and efficiently
- Responded promptly to requests for assistance, spills and customer inquiries
- Processed refunds and exchanges in accordance with company policy
- Handled cash with high accuracy and took care to check bills for fraud
- Learned duties for various positions and provided backup at key times
- Used POS system to enter orders, process payments and issue receipts
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Sales Associate
Vector Marketing and Cutco Products
06.2009 - 11.2009
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Body Shop Assistant
S&S Body Shop
05.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
- Ensured accurate estimates for customers by conducting thorough inspections of damaged vehicles alongside estimators.
- Improved workflow by assisting technicians with vehicle disassembly, repair, and reassembly tasks.
- Supported the completion of high-quality repairs by mixing paint accurately according to manufacturer specifications.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Reassembled and replaced parts to complete body repairs.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Enforced compliance with safety regulations when operating equipment.
- Prepared surfaces for priming, painting and refinishing.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Installed interior and exterior trim, including moldings and emblems.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Applied primers, sealers and other materials prior to painting.
- Filled, sanded and smoothed surfaces to prepare for painting.
- Replaced glass, headlights and other lighting and electrical components.
- Inspected completed repairs for accuracy, quality and safety.
- Examined vehicles to determine extent of damage and repairs required.
- Performed structural and non-structural repairs on variety of vehicle models.
- Adjusted and replaced doors and windows for proper fit and alignment.
- Followed standard operating procedures to achieve consistent quality of work.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Reduced material waste through careful management of supplies inventory and optimizing usage wherever possible.
- Aided in minimizing rework instances by ensuring proper quality control measures were followed throughout the repair process.
- Contributed to a safe working environment by adhering to safety guidelines and reporting potential hazards promptly.
- Expedited repair processes by coordinating parts orders and deliveries with suppliers as needed.
- Supported management in the implementation of new operational procedures or policies, embracing change for continuous improvement within the body shop.
- Maximized customer satisfaction through timely follow-ups on completed jobs, addressing any concerns or questions promptly.
- Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
Education
General Studies -
Hope Christian Academy
05.2007
Skills
- Materials Management
- Equipment Inspection
- Preventive Maintenance
- Safety Compliance
- Machinery Cleaning
- Quality Control
- Automated Assembly
- Machinery Operation
- Workplace Safety
- Equipment Operation
- Basic Math
- Quality Assurance
- Parts Fabrication
- Regulatory Compliance
- Machine Maintenance
- Heavy Lifting
- Logistics
- Performance Management
- Machinery Operations
- Assembly procedures
- Complex Problem-Solving
- Power and hand tools
- Attention to Detail
- Mechanical Aptitude
- Good Communication
- Teamwork and Collaboration
- Strong Work Ethic
- Equipment operation
- Quality Assurance Controls
- Equipment Calibration
- Start Up Procedures
- Shipping and Labeling
- Pumps and Compressors
- Manufacturing
- Manufacturing Experience
- Computer Skills
- Machine programming
- Problem-Solving
- Assembly and production
- Forklift and Pallet Jack Operation
- Sanding Techniques
- Parts Ordering
- Paint Preparation
- Automotive Painting
- Paint Matching
- Vehicle Inspection
- Repair assessment
- Surface Sanding
- Defect Removal
- Body Panel Repair
- Time Management
- Multitasking
- Reliability
- Parts Replacement
- Body refinishing
- Active Listening
- Effective Communication
- Relationship Building
- Vehicle inspections
- Self Motivation
- Power buffers
- Time management abilities
References
- Bobby Wilbanks, (256) 570-4656
- Bj. Williams, (256) 283-6113
- Tim Ermer, (256) 276-6149
Timeline
Machine Operator
MJB Wood Group
03.2024 - 07.2024
Body Shop Assistant
S&S Body Shop
05.2021 - 10.2021
Parts Stager
Legacy Cabinets
05.2020 - 03.2024
Process Associate
Honda Manufacturing of Alabama
05.2015 - 10.2018
Customer Service Representative
Courtesy Call
04.2011 - 05.2013
Cashier Team Lead
Sears
10.2009 - 12.2010
Sales Associate
Vector Marketing and Cutco Products
06.2009 - 11.2009
General Studies -
Hope Christian Academy
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