Leigha Jones
Raleigh,Nc
Summary
As an RSC Rep III, my main objective is to navigate technical systems to complete dynamic assignments and support all efforts to enhance the customer experience. By functioning of business operations by managing, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
10
10
years of professional experience
Work History
RSC Rep III
Spectrum Dispatch
04.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- RSC Representatives dispatch support to Field Service in the areas of Quota Management, Routing, and Administration. While engage in customer communications to assist other Field and Customer Operations teams to ensure performance and customer satisfaction.
- Created and managed project plans, timelines and budgets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
Manger
Acceptance now
10.2016 - 02.2018
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Convert referred customers by educating them on price options, features, and benefits of the rental agreement
- Be sure to cross your t's and dot your i's on all paperwork so that customers receive their merchandise and the store receives payment
- Improve store operations by building solid relationships with other team members
- Network, gain referrals, and educate staff on the rental process
- Be vigilant with account records and help customers bring expired accounts up to date
Assistant Manager
Subway
04.2014 - 05.2015
- Overseeing daily operations, managing staff, ensuring compliance with regulations, and providing exceptional customer service
- Also responsible for analyzing orders, identifying trends, and developing strategies to improve the company’s performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Reduced wait times for customers with prompt order preparation and delivery.
- Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
- Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
- Worked closely with managers to identify areas of improvement in day-to-day operations resulting in increased productivity levels.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished serving stations with fresh food and cleaned up spills.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Suggested complementary items to orders to boost sales.
- Assisted with preparing salads and cold food items.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Trained newly hired employees on routine tasks and customer service.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Boosted efficiency in food preparation through effective use of standardized recipes and portion control techniques.
- Contributed to sales growth through upselling promotional items and meal deals.
- Minimized food waste through proper storage practices, regular temperature monitoring, and rotation of perishable items.
- Increased repeat business by establishing rapport with customers and remembering their preferences.
- Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
- Provided constructive feedback to peers regarding job performance improvements for overall team success.
Education
Bachelor of Science - Business
University Of Phoenix
Phoenix, Arizona10.2023
Skills
- Marketing
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Team Leadership
- Time Management
- Administration and Reporting
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Timeline
RSC Rep III
Spectrum Dispatch
04.2023 - Current
Manger
Acceptance now
10.2016 - 02.2018
Assistant Manager
Subway
04.2014 - 05.2015
Bachelor of Science - Business
University Of Phoenix